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Recent content by MrBee19

  1. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    KCFLHTK, If I just dial x2901, I get the Front Desk no problem and can talk to them. That's correct, dialing x2901 dials and calls the 2250 console at the FD. ATDN stands for what again? RickyPone, yes we use tennant service. CompTIA A+ CompTIA Network+
  2. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    Not necessarily. If I am sitting at my desk in my office, I pick up the phone and call another associate, then transfer them over to the Front Desk, it still occurs. We thought at first it might be ACD related since our switchboard operate has an ACD phone set up. CompTIA A+ CompTIA Network+
  3. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    We did some configuration changes two weeks ago and now somebody has noticed this problem. The goal is to have our Switchboard operator act as the "Front Desk" for both hotels to avoid so many calls coming into our BW desk when the agent is by themself and trying to do check-ins, etc. If I am...
  4. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    Let me just add too that its not guests trying to transfer (they cannot). The only time this happens is when employees try to transfer which again is on digital sets. CompTIA A+ CompTIA Network+
  5. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    Yes we actually do use 0 for the attendant console. Here's the scoop, we have two hotels (same owner) joined together and we use one phone system. So whenever people around the hotel (employees) or guests in our hotel dial 0, it goes to our main hotel switchboard operator. The 2nd hotel and...
  6. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    Hi KCFLHTK, Sorry, yes the attendant console we are trying to transfer too is a 2250. The Switchboard phone in which teh calls gets redirected to is a M3905. CompTIA A+ CompTIA Network+
  7. MrBee19

    Cannot transfer a call to attendant console. Call gets redirected.

    Hello all, Here's the situation. In our hotel, from any phone, we can dial the extension of our attendant console phone and we would get the front desk agent. However, if I am on the phone with somebody and I try and transfer the call to the attendant console, it somehow loops back to our...
  8. MrBee19

    Adding CCOS key to M3904 phone

    Hi all, Can somebody please tell me how to add the CCOS key to a M3904 nortel phone? We have this key already on a couple others and but was not the phone who did it. I want this on here so we can block outgoing calls to certain rooms (I work in a hotel) anytime we have say "cash" paying...
  9. MrBee19

    Outlook 2007 Password Protect

    Sorry this isnt for me. He shares his computer with a supervisor (he is the manager). The supervisor accesses his Outlook through OWA. So if he were to lock his pc, hed have to give his password to the supervisor. CompTIA A+ CompTIA Network+
  10. MrBee19

    Outlook 2007 Password Protect

    Hi all, I want to set a password on my Outlook so NOBODY can open it without the username/password. We are using Microsoft Exchange and I have tried a couple of things already. 1) Under Account Settings, Changes, More Settings, Security --> I have enabled the always prompt for username and...
  11. MrBee19

    Cannot log into ACD Phone

    Thanks for your help guys. Checked the STAT of the TN and it should DISB and when I checked the other TN, it showed BUSY/IDLE. Enabled the TN and did a STAT again and it showed IDLE. Working! Thanks for your help CompTIA A+ CompTIA Network+
  12. MrBee19

    Cannot log into ACD Phone

    I also noticed that when I dial the original extension (x2511) it goes right to a busy signal. CompTIA A+ CompTIA Network+
  13. MrBee19

    Cannot log into ACD Phone

    I don't see anything about a STAT commond under ld20 in my input/output guide. Can you provide specific instructions how to exeucte this command? Sorry I know it can be frustrating dealing with somewhat of a rookie. CompTIA A+ CompTIA Network+
  14. MrBee19

    Cannot log into ACD Phone

    PerryPJ, Will this fix the issue or just print out some report that I need to tell you? Sorry I'm not trained well on the phone system. Hopefully you understand my lingo. Thanks for your advice. CompTIA A+ CompTIA Network+
  15. MrBee19

    Cannot log into ACD Phone

    Hi All, A couple of days ago, my agent reported that she was "logged out" of her ACD phone (x2511) and now we can't log back in. They are using the backup ACD (x2517) right now. Normally to log in to the phone we would press the button that shows the extension, the screen would display "Enter...
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