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Recent content by Mpmcd74

  1. M

    Avaya CM Vetor Queueing questions

    Hi all, Quick question. In a vector I queue a call to Skill 58. Then after a certain wait time I want to consider skills 37,42, and also 58 and queue to best. If 37 (or 42) is in a better spot to take the call will it dequeue from 58 when it queues to 37 ? or will it be queued to both? I...
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