Recent content by Mo. Abdullah

What is your IPO Edition and release?

what are using in config basic config or advanced config for screenpop up?

i think you want to create a SIP trunk between IPO and the service provider. I haven't noticed a document like this before. but others can help you here. what do you need?

enable the voicemail or enable forwarding for the extensions and they will be able to reject the calls.

check this config on IPO 500 v2. it might help. navigate to System >> Telephony tab >> Tones & Music subtab . check the Busy Tone Detection check box and choose system frequency. save config. reboot. if already checked, disable it. or choose single frequency. try both. and reboot.

these files must be in wav with 16 bit rate - 8KHZ - Mono. for embeded vm for AA: you can use the LVM tool from Manager application to convert them to a c11 AA prompt files. check the attachments. rename the files as you want without spaces and special characters with the tool. or rename them as...

as my knowledge the host ID will be changed every time. you just need to rehost the license from Avaya PLDS site. or contact Avaya service desk to rehost it.

the digits that coming from the call center sip trunk to IPO 500 should start with 7 to have a short code match on the trace. and in the incoming call route destination you can make it "7N" or "." example : on the call center system short code for outgoing calls must be 7N / Dial / 7N / Line...

the digits that coming from the call center sip trunk to IPO 500 should start with 7 to have a short code match on the trace. and in the incoming call route destination you can make it "7N" or "." example : on the call center system short code for outgoing calls must be 7N / Dial / 7N / Line...

try the below config on IPO and test. System >> Telephony Tab >> Tones&Music subtab

Hi everyone, I have an issue during receiving a call from a SIP trunk created with the service provider to an Extension logging with Avaya K175 vantage registered on IPO Server Edition R11.1.3.2 The external number displayed on the vantage screen while receiving the call is repeated/ duplicated...

this is a certifcate issue. upload the provider certificate to the IPO 500 v2 or download the certificate of the IPO and upload it on the provider side.

I face the same issue, but all I know it will be achieved using Orchestration designer scripts. You will need to convert the IVR from Graphical flow to scripts. i really don't know what these scripts are like or how to be done. still searching.

in the latest upgrade and release note of R12.1, Avaya confirmed that the upgrade is available directly to R12.1 from R11.1.3.2 because of the issues of the R12.0 and it's Rocky Linux systems issues.

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