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Recent content by mjroam

  1. mjroam

    IP Office DST setting

    Thanks Westi Your file worked great for EDT US.
  2. mjroam

    Avaya IP Office Marketingtools replacement.

    Nevermind I answered my own question. The new URL is https://ipofficekb.avaya.com/ Thanks anyway.
  3. mjroam

    Avaya IP Office Marketingtools replacement.

    With Avaya new website all marketingtools.avaya.com links are broken. They used to redirect to a new site but I never bookmarked it. Anyone know URL? Thanks MJ
  4. mjroam

    BP status lost

    Hello The company I was contracted to, and where my ACSS was associated with, lost its BP status after 30 years. I just recertified in November 2020. They failed to maintain certification requirements for other techs and sales. I have since lost my Avaya SSO login ability and would like to...
  5. mjroam

    9.0 - Auto Time profile with manual overide and End user management

    I have a customer with 9.0. 1.) They require auto night switching from hunt group to AA on a daily bases with an option for manual overide in the event they want to stay open or close early. 2.) They requested we setup a Holiday schedule within the time profile. 3.) They want to be able to...
  6. mjroam

    Hunt Group Overflow Problem 8.1

    I have had an ongoing issues since an upgrade from IP 406 5.0 to New IPO 500 8.1. Issue: Single member hunt group for receptionist with overflow after 5 rings. Cannot seem to figure out how to prevent immediate overflow when receptionist is on call. Customer only wants overflow after no...
  7. mjroam

    IPO V8.1 1416 Cannot transfer when 2nd call ringing.

    Additional info. This only happens with calls to hunt group. If I set incoming call route to extension call transfer works fine. It's only when I send it to hunt group that they are not able to transfer while second call is ringing in. Also Queing makes no difference. Thanks
  8. mjroam

    IPO V8.1 1416 Cannot transfer when 2nd call ringing.

    I have an issue that has existed with an since the upgrade to 8.1, 500 v2 (Replaced Control unit/ Pri and combo cards) Problem is with receptionist 1416 set. When on an active call and additional calls ring in she cannot select transfer and process the current call or any subsequent calls until...
  9. mjroam

    Definity Rel 6 Password reset.

    Looking for assistance resetting the password on an old Definity G3 switch with a 798 proc. We have tried all known defaults and even dumped the Translations to a file and searched through with Hex editor. I have the INADS modem connected and am willing to pay a fee upon successful reset of...
  10. mjroam

    Contact store Upgrade need 7.2.09

    I have been searching Avaya support downloads, Marketingtools and everywhere else I can think of to download Contact Store 7.2.09. According to the documentation I need it to complete the upgrade to 7.8 The system is currently running 7.2.08. We are migrating to a new server and upgrading CS...
  11. mjroam

    No audible ringback from PRI using call forward unconditional

    Thanks for the post Baldwincl. Going to 6.0 was one of the recommended solutions from dealer support. We are still working on getting the private build. In the mean time I created a temporary half a!!!d solution using Announcements. I was able to do this only because they don't use queueing or...
  12. mjroam

    No audible ringback from PRI using call forward unconditional

    FYI Upgrade to 5.0(22) had no effect. Still no ring back from PRI. Did notice the intermittant appearance of the following service alarm [Attempt to use a feature for which no license is intalled. License Type: IP500 Universal PRI (Additional Channels)] Looks like I'll have to go for a...
  13. mjroam

    No audible ringback from PRI using call forward unconditional

    I'm wondering if this is the same issue worded differently?CQ99790 No ringing tone heard when calling a User who has forwarding Off switch via external ISDN when alerting. It is resolved in 5.0(22)
  14. mjroam

    No audible ringback from PRI using call forward unconditional

    It appears after checking TB 122 CQ44984 is not covered in the resolved issues even though it was targeted to be resolved in 5.0 3Q release. Following from KB\Caveats CQ44984 No ringback indication if a user fwds their calls off prem 5.0.20 SP_RELEASE_3Q10_5.0 3-Available...
  15. mjroam

    No audible ringback from PRI using call forward unconditional

    My apologies to you tlpeter. My response was unfair. I am aware of your longstanding support and contributions to this and other forums. Also consider me sufficiently humbled by the posts from your supporters. To answer your questions they upgraded from 3.1 to 5.0(20) enable support for...
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