Recent content by mjr0721

Next hop is my VPN router 192.168.1.1 Summary page from the network setup wizard: General System Name LAB_BCM LAN 1 IP Address 192.168.1.2 Subnet Mask 255.255.255.0 Primary Wins Address LAN 2 IP Address 10.10.11.1 Subnet Mask 255.255.255.0 Primary Wins Address...

Trying to get an IP set to work over a VPN. VPN connection is established. Can ping devices from the remote side on the host side and vice versa. Issue seems to be with the BCM. I can ping the BCM from the LAN but I can not ping the BCM accross the VPN. The BCM will not ping outside the...

I would like to add IP sets in multiple remote locations either off a BCM 50 2.0 or a BCM 400 4.0. I see there is a limit of 32 IP sets on the BCM 50 and 89 Sets on the BCM 400. I would obviously need a client seat for each IP set. I am confused about the IPsec clients. My goal would be to...

I have a NAM 3.0 that I need to update to the latest version. The customer needs PRI. I can figure out the KSU part of the upgrade fine. My problem is finding the part number/s for the keycode/software to upgrade the NAM from 3.0 to 4.X. I need to shop for it. From what I understand I order...

How do I determine what release of legend software I have? I have a release 3 merlin mail attached to the legend. Having problem setting up vm to answer after 4 rings, setup night service button for the system to answer immediately by pressing a button on the attendant set for lunch and when...

I assigned the lines to 791 I changed the group type to Integ VMI for 791 I have 770 as the overflow Under overflow I enter 791, entered 770 as the overflow group number or QCC LDN under assigned number of calls I changed it to 99 then it returns me to the group calling options. hunt type...

I have an old legend with Merlin Mail. I would like to have the following senario. Calls ring to the oprator ext. 10 for 4 rings. If it is not answered the AA answers the call The caller selects the ext. If the call is not answered at the ext after 3 or 4 rings, the call goes to the users...

I have a 2 port Flash Light version 2.1.00 that I would like to upgrade to to have the Auto Attendent features. I have spare 1.9 and 2.0 PCMCA cartridges but it does not take. Is there a way to default the flash then re-install the software so it will go beyond the light capabilities? Thanks...

Check under feature 982 that the answer lines is set to yes. Also check under 983, AA, lines, that you are asigning the correct lines to answer. Remember the system is not answering lines 1-23 or 25-47. You must tell it to answer the correct target line, 145 or 157 or higher. Hope that...

I'll have get in there and give it another try. I know I did not have the set marked as toll resticted under the restriction heading. Thanks, Mike

Thanks for the info guys. I can see how both replys are important. I forgot that I read that Lucent call supervision "reliable". I'll recognize the prompt the next time I'm in the programming. I will try the rotary selection as well. I have it programmed to a menu with selector...

I have another one. While placing test calls into the Merlin Mail I noticed that if I call in, get my greeting, then decide to disconnect, the merlin mail port stays busy and it does not disconnect the the co line. I went on the trunk in the monitor mode with my Butt set and could hear the...

I have a Merlin Legend release 3 and I am confused on how to restrict a set to local calls and toll free calling only. Local calls can be 7 digit, 1-440-xxx-xxxx, and 1-216-xxx-xxxx. The restrictions heading is too basic. I saw the Tables heading and am confused on all my options for ARS and...

I am re-installing a Merlin Legend with Merlin Mail release 3 that was shelved for several years. I've powered the system, tested all the ports, documented the numbering and the time went to Jan 1. I'm guessing this mean the system has reset to factor default settings as the extensions are now...

1232 Panansonic System How do you add/remove lines from digital telephones and change lines that are on phones for ringing to non-ringing? My only programming option is through the telephone set. Thanks Mike