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Recent content by mjmapi

  1. mjmapi

    NICE CLS 8.9 CTI server mapping

    thanks nice12345, will search for the process and note down all the log issues ExtraNICE still has not responded with my logon/authorization for their site, so still waiting
  2. mjmapi

    NICE CLS 8.9 CTI server mapping

    We successfully rebuild our CTI box, NICE is now connecting, recording and i can retrieve my calls via query/evaluator, new problem noticed.. Where it shows my drives free space its now showing "Not Used, Empty", when trying to eject the tape in the logger i get a "Backup server was not...
  3. mjmapi

    NICE CLS 8.9 CTI server mapping

    Thanks nice12345 ..open it and it should show you the mapping. launch the same application on failed server and remap accordingly, The failed server is a CTI(PSU Issue) so cannot be used, server was a old Acer, i have a mapping of my channels from my NICE CLS. The active CTI does not have any...
  4. mjmapi

    NICE CLS 8.9 CTI server mapping

    Hi Guys, I would appreciate your help with the following, we have a NICE 8.9 mapped to a CTI server which just died on us (using Aspect Telephony ACD) , redundancy we have a backup CTI server however our NICE vendor (When we still had a contract with) advised that NICE could only be mapped to...
  5. mjmapi

    Nice 8.93 Database Access

    Thanks again RoamingKiwi,
  6. mjmapi

    Nice 8.93 Database Access

    Thanks RoamingKiwi , My request to them was simply a document explaining their DB field and tables for better understand their DB. All my other vendors were able to provide me with this information, NICE vendor however clearly refuses and have made it clear that i will get if i upgrade...
  7. mjmapi

    Nice 8.93 Database Access

    We are currently running NICE 8.93 and require access to the DB to create custom reports on Crystal reports 10. Our NICE vendor informed me this was not possible we would need an upgrade to Nice Perform plus the purchase of the Nice Bridge SDK. I can create a link to the NICE DB on Crystal and...
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