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Recent content by millerpfs

  1. millerpfs

    CC7 and Spectrum RTD (NConnect)

    I don't believe so. I know that we had to make a lot of changes with a few of our 3rd party programs due to upgrading to cc7.
  2. millerpfs

    Need to extract symposium with datastage or informatica

    The only question that I will ask in conjunction with the above is what version of CCM are you running? The directions in that thread sound like directions for some older versions of symposium. In CCM 7.0 Nortel switched to a cache database, so the directions are a little different. For the...
  3. millerpfs

    CCM 7.0 Queue Idle Handling script

    Thank you utreg. I have updated it with that information. I also made an error on a later part of the script which I have since realized. I have corrected my script with this information and the new information. I was able to make some successful test calls this morning. Thank you for your...
  4. millerpfs

    CC6 Custom Report

    You potentially add a middleman script, one that just did the same type of routing that your master script does, but then it routes to your individual applications (based on cdn, dnis, etc). Once you do that, the next portion of scripts become secondary scripts, and the new routing script...
  5. millerpfs

    CCM 7.0 Queue Idle Handling script

    69 IF queued call count test_sk>(1/4)*logged agent count test_sk 70 then 71 IF idle agent count backup1_sk >(1/5)*Logged agent count 72 then 73 execute queue_assign 74 else 75 execute wait_loop 76 end if 77 end if I am trying to put together a script that will check our general skill...
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