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Recent content by Mikel82

  1. Mikel82

    Avaya IP Office Software version 11.1.2.4.0 build 18 released

    I ran into the same issue with the hung group voicemail to email. "Broadcast" would work if using VM Pro but not an email address for voicemail to email. I had to do the same thing. Delete and recreate the groups. I created with a slightly different name so I knew it would create a new mailbox...
  2. Mikel82

    Unhandled Exception when trying to Format or Recreate

    I got the same error when trying to upgrade a 9.1.10 system to 11.1.2.3 system. I upgraded to 11.0.4 general release then to 11.1.2.3. Thanks Nortel4Ever for the information. If your not going to it right don't bother doing it at all!
  3. Mikel82

    upgrade to R11.1.2.1 on IP500V2 - I have no luck with it

    If installing 11.1 Manager on a PC with an older existing Manager you need to run a program that uninstalls all the registry settings. I use Revo Uninstaller Freeware version. Never use add/remove programs or you will have issues. Before running Revo Uninstaller make sure you save any config...
  4. Mikel82

    Line Appearance Buttons

    The :99 means the line will not ring at the phone. When you add the line to the button map you have 3 options Immediate Ring, Delayed Ring, No Ring. You must have the call appearances on the phone. It can only be 2 call appearances, I have even seen 1 call appearance on something like a 1403...
  5. Mikel82

    upgrade to R11.1.2.1 on IP500V2 - I have no luck with it

    I have had only a few issue going from 9.1 to 11.1. I have only done V2 control units. Main issues is system shows it's upgraded but it is not because it did not transfer all the files over. After an upgrade I always reboot. Than I get into "embedded file management" & upload the system files...
  6. Mikel82

    J179 Dialing Issues

    I have a customer that is the latest release of r11.0. The customer has POTS (analog) lines & 9508 phones. The 9508 phones have no issues calling out. Recently another tech added 2 remote J179 phones. One at a location about 5 miles away & another at a location about 25 miles away. The locations...
  7. Mikel82

    App Server Huntgroup Voicemail Broadcast

    Did you ever find a resolution to this issue? I am running into the same thing on a new install of IP500V2 with a virtual apps server. 11.1.0.1.0 build 14 If your not going to it right don't bother doing it at all!
  8. Mikel82

    multi-port ATA FXS Device

    Thank You everyone for your replies. If your not going to it right don't bother doing it at all!
  9. Mikel82

    multi-port ATA FXS Device

    Does anyone know of a good multi-port 2/4/6/8 ATA FXS device that will work on the IPO control unit or IPO server edition? Also, do you require a 3rd party endpoint device for each user/port? Thanks If your not going to it right don't bother doing it at all!
  10. Mikel82

    adding server edition expansion system

    I have a customer with a server edition r11.0.4.3.0 build 3. Primary server & one expansion system V2. I am adding another expansion system V2. Do I need to reboot the primary server after adding the expansion system? I have been told that even though the primary server shows "merge" when...
  11. Mikel82

    D100 & D160 handset issues

    I have a customer with one D100 base & eight - D160 handsets. Customer tells us that some or all of the handsets reboot and show "registration" on the display. I cannot see anything in system status. I have also looked in Monitor and I do not see anything there either. We did move the base and...
  12. Mikel82

    VMail to Email with Office 365

    Hopefully this link helps you out. Just recently had a customers IT company setup option 2. You really need a public static IP for option 2. How to set up a multifunction device or application to send email using Office 365 Link If your not going to it right don't bother doing it at all!
  13. Mikel82

    Avaya user dialled out was put on hold & they heard the system hold music while they were on hol

    Did you ever resolve your issue? If so, what was he resolution? If your not going to it right don't bother doing it at all!
  14. Mikel82

    No audio on AVAYA 96 series phones

    First the phone system should never be connected directly to the internet. Not unless you like being hacked. For the audio issue have you tried unchecked the box on the "extension-voip" tab labeled "Allow Direct Media Path". If your not going to it right don't bother doing it at all!
  15. Mikel82

    Avaya Communicator for Web R11 using Chrome

    Issue has been resolved everything is now working. Issue was One-X portal. I had logged in as the administrator to set things up but I had not logged in as a user because the customer was not planning to use One-X. Once I stopped and started the One-X services. I was able to connect to a phone...
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