Recent content by MikeBlaa

I have a basic system version 7 using embedded voicemail. I have a single hunt group to ring 3 multiple phones. The voicemail is set to Forward to Email and that works fine and has a default no answer greeting. Can I record/change the default system greeting to mine?

Thanks everyone for your excellent replies! Being the computer guy and not the phone guy has given me the attitude of "Lock Them Out". Now I am trying to be the phone guy and I have realized I really need to let them as easy as possible. I have more questions about voicemail but I guess I...

Thank you azavayaman! It is starting to make some sense. I can create a Short Code for anything as long as it doesn't conflict with the existing codes already there. The other confusing part also was I didn't know I could enter a Name of the Auto Attendant in the "Telephone Number" field.

Hi azavayaman that is a very good point and I didn't think of that, thank you. Maybe it is just best to let them play the menu again with pressing a key. After the timeout maybe it should just go to the operator or hunt group.

Hey guys, I just want to thank anyone and everyone that is helping out with questions. I have been a computer tech for 35 years and have only worked on a Nortel Modular ICS. I think I have done pretty well buying an Avaya IP Office 500 v2 running version 7 and learning everything from YouTube...

That is it exactly what I want to do Fallback to the Auto Attendant. The only thing I can select in Fallback is an extension.

I have a very basic system with Embedded Voicemail and a single Auto Attendant. If the caller isn't fully paying attention and misses a prompt Is there no way to play the Auto Attendant more than one time? Can I not make the Auto Attendant Fallback to the Auto Attendant?

When I press the "A" button I get dial tone. Once I have dial tone I can go back and forth between handset and speaker. If I am talking on the speaker and disconnect or drop the call the speaker button stays lit until i press it. I have tried everything I know to do and I think this phone is...

One of my 9640G phones decided to stop getting dial tone when the Speaker Button is pressed. The button just turns red. All of my other phones select line A and have dial tone when the speaker button is pressed. I have cleared the phone and reprogrammed the IP settings. I have removed the user...