Recent content by mike41

We have a small CS department that has two agents. When neither of the two are signed in (usually it is one calls in sick and the other one goes to lunch) and the receptionist tries to forward a call into the queue, the call gets a busy signal. Outside calls that go directly through the 800...

We have a dedicated T1 with 24 ports. I was asked to move three ports from a trunk that was 800 incoming only to a two-way, long distance trunk. Are those ports able to handle both incoming and outbound calls on that new trunk or does anything else need to be done in terms of configuration with...

Can someone explain or point me to a website that describes basic call routing? What I need to know (or reinforce)is the path a call takes from a DID that starts with 630-236, how that call would go to a number in Chicago and also anywhere else outside of our LATA (which is 358). One other...

My office is in the Chicagoland area in area code 630. We are getting charged approx. 21 cents a minute for local calls over 15 miles. When I enter the command disp ars and I get a dialed string of "1" and another of "1630" (among others). Those to values also have different route patterns...