Thanks CuationMP that helped, but I still need to be able to count the total working hours. Say a call comes in on 3/13/06 at 9:40pm. The start time for counting will be 3/14/06 at 7:00am. I got that down. Let say it's not resolved untill 3/17/05 at 8:00 am. As of now its counting at 73 total...
I recently with in the past year created some databases to track customer issues for all account. Each account has there own DB. The main purpose was to capture all issues our customers have, our response time, and our resolution time.
Reponses time measured from: Data and time transmitted by...
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