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Recent content by michmauzer

  1. michmauzer

    no ACD answered in CMS and reports for call pickup

    Any idea on this?
  2. michmauzer

    no ACD answered in CMS and reports for call pickup

    Hi, Agents want to use call pickup for callcenter calls, but I don't see any answered or else calls in the reporting while call is ansered by call pickup. Please let me know whether there is any workaround to make call pickup calls visible in the CMS or other reporting
  3. michmauzer

    very rarely silent for ISDN calls. Avaya G450

    Thanks, montyzummer your reply will definitely help me with investigation. I'll try to do geet real time statistics and collect any historical info for analyzing to get it sorted out. There is a suspicion that it could be telco issue, as I see that silent may comes from appropriate list of PSTN...
  4. michmauzer

    very rarely silent for ISDN calls. Avaya G450

    we use E1 and only one gateway G450 connected to ISDN. Actually users concerned rarely but on regular basis. about 4-5 calls every day are silent among 500 received
  5. michmauzer

    very rarely silent for ISDN calls. Avaya G450

    sorry, that little information is provided, but I'm newbie with Avaya administration but need to understand details
  6. michmauzer

    very rarely silent for ISDN calls. Avaya G450

    My users started concerning that sometimes there are silent between customers through ISDN. Please let me know what should I check and which log could help me understand the root cause
  7. michmauzer

    is it possible to integrate Avaya contact Directory search between 2 separate PBXs in the network?

    Thank you, Matt. Do you know approx. any cost of that App? That would be really helpful
  8. michmauzer

    is it possible to integrate Avaya contact Directory search between 2 separate PBXs in the network?

    there are 2 PBXs with different users on them. All users would like to find each other by pressing Directory button. Please let me know whether this is possible to be implemented using Avaya Directory contacts button or some analogue
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