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Recent content by mhawk

  1. mhawk

    SIp trunk utilisation

    The 3300 has a traffic report, It's text based similar to SMDR can be output to a printer port or network port. This is how prarie fyre/MiCC usually collects the data. In your MCD See System Properties -> System Feature Settings -> Traffic Report Options Hit the help file on that form for...
  2. mhawk

    Voicemail Ports Leaving Callback Messages

    Customer reports no light this morning. Thanks again!
  3. mhawk

    Voicemail Ports Leaving Callback Messages

    As usual i believe kwbMitel is correct. Mailbox 0 is not a transfer only (my bad) and had 1 new message. I've now logged in, deleted the message and changed to transfer only. I'll have to wait and see tomorrow A.M. but I'm confident it's solved.
  4. mhawk

    Voicemail Ports Leaving Callback Messages

    Thanks, I have done some searching but I'll dig a little deeper. I've had my share of battles with callback messages. This is the first I've seen where they are actually left by the embedded ports and not a user hitting the key by mistake. This user doesn't have any VM appearances or special...
  5. mhawk

    Voicemail Ports Leaving Callback Messages

    At a site that is full AA on embedded, MCD 8. I have a user who every morning comes into a voicemail light, Calls into the mailbox and there are no messages after calling the voicemail the lamp is shut off. I have determined that this is a callback message left by the embedded voicemail...
  6. mhawk

    3300 MXe iii system wont recognize ASU II.

    Are you using the cable that shipped with the ASU ? If not..... this is not should not be a standard ethernet cable. It should be a cross over cable. What is the status of the lights on the ASU II and the CIM port ? Can you clarify "cim port shows up, but the module type says unknown." ...
  7. mhawk

    SIP Phones No Ringback

    Seems like you have been through the common causes already with support. What version of MCD are you running ? You may have found some sort of bug. Unfortunately the interop doc hasn't been updated since MCD 5.0 Definitely grasping at straws a bit here.... But it looks like the telematrix...
  8. mhawk

    SIP Phones No Ringback

    What MCD version are you running ? Can you post the SIP Device capabilities in full ? What is the "Ignore SDP Answers in Provisional Responses" I haven't tested this one myself but the docs say "improves interoperability with systems that use RFC 3960. To avoid the possibility of no...
  9. mhawk

    Twinning with Interational numbers

    Is External Hot Desk permanent login enabled in the COS ? Does the user have the ability to login/out from the EHDU access number ? The only security issue i can think of is if an external user can change the EHDU number remotely. With a weak PIN they could in theory log the user in as a...
  10. mhawk

    Twinning with Interational numbers

    When you say you haven't been able to get it to work, what are the failure conditions ? Error tone ? Voicemail picks up first ? Ring no answer ? If SMDR is enable you should be able to see if the EHDU user is placing the outbound call. If the call setup time is the issue you could test by...
  11. mhawk

    SIP Phones No Ringback

    Can you post the SIP device capabilities ? It's not in the interop doc, But I would try setting "Force sending SDP in initial Invite message" to Yes And if there is no MBG in the mix "Enable Mitel Proprietary SDP" to No This has resolved similar issues for me with SIP trunks, I've never had...
  12. mhawk

    Access Denied when dialing 1800

    COR Can be difficult to understand. The way i learned it is to remember the saying "If you are in, You're out" Routes have "COR Groups" User's have "COR's" Check the user's "COR" lets say it's "5" The trick is to follow the ARS Digits dialed, To find out what "Route" the call would take...
  13. mhawk

    Mitel 3300, switching from serial to IP

    In my experience the "WAN" port on a 3300 isn't very useful, You can't use it to access any of the 3300's LAN functions without creating a PPTP connection to the 3300's WAN IP. If you must have the call accounting on the WAN side you can install a router, Set the 3300 to use the router as it's...
  14. mhawk

    kwbMitel

    I'm not sure if this is allowed here. Just wanted to say thanks to user kwbMitel, there doesn't seem to be a private message feature on this site. I've been working as a tech in the Mitel space for about 8 years now, Just solved yet another issue by reading a post from kwbMitel, and realized...
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