Recent content by mgause

our console operator is not that busy answering phones -most calls are DID- but she performs multiple other tasks. Purchased wireless to keep the amounts of wires limited. We realize that she will still need to extend calls manually but she would like to be able to answer the call with the...

I am looking for a compatible wireless headset to work with the AC-Win console. Anyone have any luck finding one that is supported and works? I am attempting to setup a Plantronics Savi440 now and am having difficulty getting it configured to work properly. Any help would be appreciated. Thx...

Our Xpressions server recently crashed. After loading Win Server 2003 and all the updates on a replacement server, we were able to restore the data and Siemens helped load a new license file. I had to manually reload the AD Users and Computers MMC Snap in on the Xpr server. Since then, the...

I replaced quite a few of the displays on both the Opti 420 and the 500. I purchased the new displays for about $20 each at Dynamic Telecommunications. It doesnt seem to be the connectors - always the actual display. Monica

In Assistant, under Configuration Management - Station - Station, in Station Number field, put in an * and select Search button at the bottom right, then select the Object List button at the top. It will show you all extentions that are assigned. Monica

I need to setup a Night Answer button on a couple phones so that at close of business day, the automated attendant takes over for live bodies. Typically, the receptionist phone will put the system in Night Mode but if she forgets, I want the person at another phone to be able to put it into...

On the HiPath 3000 using Manager, is there a method of having multiple extensions appear on a Optipoint 500. I dont want to use MuLap. I want to be able to monitor extensions with LEDs and be able to dial. Will Repdial work or is there a better or alternative feature? TIA Monica

One of our Optipoint 420 phones was getting an incorrect IP address (should have been getting a DHCP assigned address on the voice vlan) because someone plugged it into the wrong port on the data switch. I plugged it into a voice vlan port and verified that the phone config and settings were...

Thanks for the reply. I knew that feature was somewhere but I could not find it!

on the HiPath 3000, how do you make a station a virtual port?

Thanks, I'll give this a try next time it happens. Do you know if there is a master list of all the AMO's or commands? You can do just about everything in Assistant but sometimes knowing the command lines is necessary.

HiPath 4000. I want to remotely (via the Expert Access or Assistant or whatever?) turn off DND. It gets activated on analog phones on our factory floor in any of our remote locations and I would like to just be able to turn it off from here at corporate instead of having someone go to the...

Is there an AMO to turn off/on the DND feature on an analog phone? thx Monica

This morning, the swapped extensions are showing up in Assistant with the correct PENs. If I remember correctly from class the database updates sometime each evening. So I am a happy camper. Thanks to all for the help and instructions on swapping phones.

Thanks. I checked - all says Synchronous. So I double checked the extensions that I swapped earlier today and they still show the wrong PEN.