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Recent content by mfoig

  1. mfoig

    Automated Attendant stops answering on Time Change

    I have a Merlin Magix 3.0 and when I changed the time the Night Service turned off and I can't get it back on because my 4424LD does not have a night service button as the lines take all the buttons up. How do I turn the night service back on manually? From Avaya: Changing the system time...
  2. mfoig

    Merlin Messaging

    I checked the log, and no errors on the voicemail. Just on the Magix side I found the errors. I already changed the hard drive, so I'm at the point of wanting to buy a new voicemail but I'm not sure that would solve my issues, maybe its my port card or processor...any other suggestions on how...
  3. mfoig

    Merlin Messaging

    412LSIDTDL 8, MM2.5 9, I didn't see where to get the error log in the voicemail MM administration software.
  4. mfoig

    Merlin Messaging

    these are the error logs, any clues? Message ss/pp Last Code COMMAND BUFFER FULL 08/00 06/02 13:38:11 000E SANITY INT NOT GENERATED 08/00 06/02 13:38:12 7802 INVALID SANITY RESPONSE 08/00 06/02 13:38:12 7804 COMMAND...
  5. mfoig

    Merlin Messaging

    i bought a new hard drive, installed, and continue to have the same problem that the messaging gets locked up and stops answering calls, so we have to reboot it, any suggestions?
  6. mfoig

    Merlin Messaging

    do you know where I can find a new hard drive for our merlin messaging 3.0?
  7. mfoig

    Merlin Messaging

    IRVINE, CA
  8. mfoig

    Merlin Messaging

    Do you know a company that will come out and do this?
  9. mfoig

    Merlin Messaging

    I have a Merlin Messaging 3.0 8 port which I have to restart every few weeks as it "locks up" meaning the auto atendent stops answering calls and we cannot access voice mail. Is there a way to find out what the problem is or how to resolve this problem?
  10. mfoig

    412TDL card in Magix

    I installed a 412TDL card in a Magix system, but getting just a flashing light from the extensions I even connected one direcly to board, I did a board renumber and it shows up in the inventory with extension numbers. Any clue on how to troublshoot this?
  11. mfoig

    Extension change from 2 to 3 digits

    What is the advantage of giving the 4 digit extensions 7+3 instead of 3 digit extensions using setup space? (we are about 60 people)
  12. mfoig

    Extension change from 2 to 3 digits

    We have outgrown our 2 digit extensions (10-69)on our Merlin Magix 3.0/MM3.0, I will be changing everyone over to 1 + their original 2 digits, can anyone recomend what is the best process. I was thinking to just add on the automated attendent "please dial 1 + your parties 2 digit extension" and...
  13. mfoig

    Magix Auto Attendant Extension Transfer Delay

    Our auto attendent takes about 3 full seconds to transfer a call to an extension, this is a problem as most incoming callers think their is problem and hit 0 or keep calling.
  14. mfoig

    Dial out pool

    We have a Magix 3.0 system, pool 70 is on both ARS settings: Toll Table is 25 and FRL is 3 with call type as both, Local table is 26 and FRL is 2 with call type as both. I just need to change the new pool (891) with the ten lines to the toll table 25, any other settings that need to be changed...
  15. mfoig

    Dial out pool

    I recently got on an unlimited LD calling plan for my last 10 lines of our 28 line pool. How do I program our Magix 3.0 system to pick the last 10 lines in the pool to dial out with first? Thanks for any help on this.
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