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Recent content by MetraRider

  1. MetraRider

    Message history tracking

    I would like to be able to track if a message is opened, deleted, forwarded, etc through Exchange or a third-part tool. Does anyone have any suggestions on this?
  2. MetraRider

    Screeching Noise instead of Voice Mail

    Several users have reported several instances of a screeching noise when connected to Voicemail. It's sporadic, of course and has been reported as happening in the following instances: Shortcode to Voicemail Collect Ring No answer, transfer to voicemail Using 4.2.19 IPO 412, latest VMPro, 12...
  3. MetraRider

    Cold Fusion Hangs

    We have a couple of issues where the Cold Fusion service hangs. Issue #1 occurs when a CFMAIL tag is in a loop to send 200+ mail messages. This activity bogs the system down severely so that .CFM pages with no database connectivity take nearly 3 minutes to complete. Isssue #2 occurs more...
  4. MetraRider

    So Long and Thanks for All the Fish

    sizbut, While you may not have responded directly to one of my questions, but it is a shame that you are forbidden to participate to the community. Apparently the powers that be in your organization don't appreciate that the someday the help you give to a user could possibly come back to the...
  5. MetraRider

    Delta Server won't connect to Archiver

    I got it working. Somehow the database was damaged. I did a restore and a repair install and it connected fine. Just lost 2 days worth of data (1 day on the restore and 1 day to get it all back working again).
  6. MetraRider

    Delta Server won't connect to Archiver

    yes
  7. MetraRider

    CCC and Collective Analysis

    5.2.24 won't connect to my archiver db now. HELP!
  8. MetraRider

    Delta Server won't connect to Archiver

    Upgraded Delta to 5.2.24 and now it won't connect to Archiver. I can connect to sql using Enterprise Manager and see the databases... ideas?
  9. MetraRider

    CCC and Collective Analysis

    Is this a known issue with this version of Delta? I'll post my results here.
  10. MetraRider

    CCC and Collective Analysis

    IPO 4.2 (11) VMPro 4.2 (24) Delta 5.2.19 CCC 5.0.30 For same time frame Incoming Calls by Target Group 103 calls Target Member Duration 99 calls Agent Group Member Duration 83 calls How can I tell which is measuring what calls?
  11. MetraRider

    CCC and Collective Analysis

    Plenty of licenses.. We have 20 licenses, but only 10 agents.
  12. MetraRider

    Contact Store problem

    I also have a case open with Avaya for this issue.
  13. MetraRider

    CCC and Collective Analysis

    How can I find these other calls that the agents answer from other groups? This OperatorQUE is a reception desk with two phones. Calls come in from the auto attendant or from internally. 800 is the highest numbered group in our entire system. Only two extensions exist in that group.
  14. MetraRider

    CCC and Collective Analysis

    The CCC manual refers to collective analysis when using the collective reports.. Here's the scenario... OperatorQUE = Hunt Group 800 (The highest hunt-group in the entire system) contains ext 346 and 347. Agent Group reports show 123 calls for a specific time slot Target Group reports show...
  15. MetraRider

    Contact Store problem

    A couple of weeks ago we installed the ContactStore app. It was working fine until we upgrade IPO to 4.2 from 4.1. Now contact store records the parties as the same number as the huntgroup. This makes it impossible to determine who picked up the call. Any ideas?
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