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Recent content by mcpeppi

  1. mcpeppi

    problems with dialing over OneX Mobile essential client

    Hi all, if I try to dial a number over the OneX mobile essential Client it sometimes happens that some digits are dialed twice. So if I try to dial 12345678 the system dials 1233455678 for example. We have an IP Office 500V2 Release 8.1(69) I'm using the following short code: Code: #03xx...
  2. mcpeppi

    Not able to delete agent from CC7

    Hi Kilia, is this a cores installation?
  3. mcpeppi

    Can't use RTQT and RTQO with CDN

    If the CDN is SECC controlled you can use the call presentation class to configure return to queue and place the set in NotReady via SMI workbench/fat client.
  4. mcpeppi

    HA CCMS - AACC6.1

    Hi, any other values set? Restart limit - number of attempts to restart Procedure job aid This section provides an example of the service monitor configuration in the High Availability Utility. When the CCMS OAM service has stopped 3 times for longer than 60 seconds in a period of 12 hours...
  5. mcpeppi

    Agent Performance rpt incorrect agent name

    before you recreate the agents - (i assume the patchlevel is actual) take a look into the parameter - historical statistic to check up all entries. regards mcp
  6. mcpeppi

    SECC 4.2 Windows 2000 Server Network Backup Error:

    Hi, have you set - Log on as service? 1. Prepare the network computer: ?? Create a local Windows user account with administrator privileges. ?? Create a shared directory to contain the remote database backup files. 2. Prepare the server in Symposium Express Call Center: ?? Create an identical...
  7. mcpeppi

    LM Manager

    Hi, since march the actual pep for LM /CC6 is LM_6_0_SU_05 regards mcpeppi
  8. mcpeppi

    RTD TCP ports in CCMS 6

    i've found this in "contzact Center Manager Administration" -Technical Requirements and Operating System Configuration : Page 42 UDP ports 6020, 6030, 6040, 6050, 6060, 6070, 6080, 6090, 6100, 6110, 6120, 6130 for the Contact Center Manager Administration server to receive IP...
  9. mcpeppi

    Tracking 'Dead Air' calls through TM and CCM6.0

    i believe: ccma -> configuration -> network communication parameters
  10. mcpeppi

    Tracking 'Dead Air' calls through TM and CCM6.0

    grazy thing :-) is the agent reserve timer at least 2 seconds more than the Nodal Request Wait Timer.
  11. mcpeppi

    Tracking 'Dead Air' calls through TM and CCM6.0

    You are using give ringback wait 2 or if transferred wait 6 end if in the masterscript?
  12. mcpeppi

    Tracking 'Dead Air' calls through TM and CCM6.0

    in the TM raw data - can you see any details - for example:the call is transferred?
  13. mcpeppi

    Tracking 'Dead Air' calls through TM and CCM6.0

    what shows the display/CTI application - before - the Agent answer the call?
  14. mcpeppi

    Verint WFM and Status Codes???

    Hi Jaxuser, perhaps you will find an answer here: "Nortel Contact Center Manager Supervisor's Guide" (297-2183-928) Page 147 shows you the pegging agent state. regrads MCP
  15. mcpeppi

    History report scheduling

    have you installed a new SU on CCMA? In this case have a look to the special post-install instruction in the readme file - IUSR_SWC
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