Recent content by Mattcctech

I am trying to find a way to export the following info: Station #, PEN, Display Name, and any line appearances the station has... ie: the 'Key System' tab, 'Line Key Layout' stations. I would like to be able to do this from a 4000 and from a 9006 ... is this kind of export possible? Thanks!

Hi, I was wondering if anyone has the MNS SP6 CD, or if you knwo where I can download SP6. This is for Version 2.0 I could not find it on Avaya's website.

Hi, I am trying to prepend a digit on DID calls. Currently we are only getting 4 digits from the carrier, and I would like to prepend a digit. Can anyone tell me how to do that using HiPath 4k Assistant?

I heard that there was a new Seagate Report that comes with V.9 that can give you the % of trunks busy by hour. There is a current one that shows the number of seconds per each half hour that a trunk group was 100% busy, but I am looking to see what the peak usage is for my different trunk...

Has anyone used the Genesys ACD product? We are currently using Aspect but are considering switching to genesys, does anyone have experience with both products?

I have an issue with the RIPS queue on the ACD backing up causing all UniPhi Connect agents to be logged off and not being able to log back in. Has anyone ever experianced this? Any suggestions?

FYI to anyone reading, in version 9.x, the DNIS follows all of the call records on a #8 or #9 transfer. Depending how you report on call volumes this could result in double counting calls (by DNIS).

I have a question on reporting of #8xxx transfers. If a call is answered in app. 10 and the agent ends up doing a #8xxx transfer to application 20 , on an application summary report, where will that call(s) be counted? Will that call be counted as a handled call for application 100 in the...

I have used both NIQ and IP NIQ and i really like IP NIQ. One thing to be aware of, you will not be able to use the "select extension" step on the remote end if you are not at v 8.4 or above.

We just upgraded to v9, and are using UniPhi connect instead of Winset. With Winset, if an agent received a call, the window would pop up with the ANSWER button, and the phone would ring (audio path) at the same time. Now with UniPhi, the agent gets selected for a call, the ANSWER button...

Great. I'll send you anemail. Thanks again.

Yeah, we have other IP NIQ routes that are active selecting agent groups. Would you mind sending me a copy of the CCT's (both local and remote)? I have a ticket open with Aspect, they have a BAC working on it, and can't seem to figure it out. Thanks!

Yeah, I tried both of these and it still does not seem to work. When running call detail on the test calls, they are hitting the remote CCT, the variable (that I populated in the local CCT) has the correct extension in it, for some reason it will not select the agent. This is part of the...

I am looking to be able to use the SELECT EXTENSION in a Remote site's CCT. I cannot seem to get it to work. I know that some documentaion says that if you play an announcement in the remote CCT, it will take control of the call, but that does not seem to work either. Does anyone use SELECT...

I believe that you have to have SSC II cards (not just the SSC). And then yes, it is just changing it in the Tech Applet to 3000 ports, and then rebooting. But you will need to make sure you have the right SSC's.