Recent content by masoncf

WOW! This is going to be interesting with the equipment being in Mexico and the language barrier. Thank you.

Leo, I guess that it's just something that my colleague's and I are not used to. If you could tell me how to change the setting, I would appreciate it. Maybe I will just let it ride for a couple more weeks and see if they still want to get rid of it. Thank you all for your help. Cheryl

If I list out one of the stations for the Audix, it says ADX16D. If I list out the hunt-group, it says group type is UCD-MIA. Don't know what that means. Thanks.

Chris: Forgive me, but I am not well versed in Definity. I am not seeing the field you are speaking of. Here is what is listed:Keep held SBA at Coverage Point? y External Coverage Treatment for Transferred Incoming Trunk Calls? n Immediate Redirection on Receipt of PROGRESS Inband...

It might take a couple of days to get this tested. We have a language barrier, and the site is not fully staffed yet. I'll do further testing and get back to you. Thanks. Cheryl

Well, coverage path is set to 4 rings. Set to forward under busy, rna and DND. It's also an Intuity. I thank you both for your help. Cheryl

As far as I can tell, it is system wide. You are correct with the versions. I'm not sure about the integration. I am not familiar with the Definity or Audix, and I have really only been involved as far as planning. Thanks. Cheryl

I have just had a new Definity and Audix installed in one of my Mexico sites. I am waiting on Avaya to get back to me, but they are being slow about it. Intermittently, I call down to one of the DID's and the user answers, but so does the users greeting from Audix (yes, at the same time)...

I have a system in Mexico that is using this voicemail system. Does anyone use Voicebridge? I have found some limited information on Voicebridge. Basically, the Meridian is supported, so I'll have to keep it. Any help, manuals would be appreciated. Thanks.