Tek-Tips is the largest IT community on the Internet today!
Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!
-
Congratulations TouchToneTommy on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!
Recent content by martypoe1989
-
Avaya One-X Agent status buttons do not work
Here is the scenario... There is a Cisco phone on the desktop that Avaya ACD calls are routed to for the agent. When logging in for the first time everything appears to go fine, the phone registers, the Cisco phone rings and provides the confirmation tones, and the agent logs in and goes into...- martypoe1989
- Post #3
- Forum: Avaya: CM/Aura (Definity)
-
Avaya One-X Agent status buttons do not work
Hi, I have an interesting situation that is causing me and the call center agents a ton of headaches. I recently installed a couple dozen One-X Agent2.5 applications at a new office site. Everything appeared to look fine until agents started working there for the first time. Once they login...- martypoe1989
- Thread
- Replies: 4
- Forum: Avaya: CM/Aura (Definity)
-
Increase volume on DTMF tones
Standard T1 config from what I can tell. We are definitely in-band DTMF. One nice thing about with government is nothing changes... for decades. DECADES!- martypoe1989
- Post #3
- Forum: Avaya: CM/Aura (Definity)
-
Increase volume on DTMF tones
Hello tech universe! Recently, I have received complaints from our call center agents stating they cannot enter a selection in a menu when conferencing a third party service. It appears to only be this provider they have this issue with, however, this is literally the only site they conference...- martypoe1989
- Thread
- Replies: 2
- Forum: Avaya: CM/Aura (Definity)
