Recent content by marksb101

I have been successful with one location so far, I do not need option 125/128/129 at this location as we have a controller and it fails over to the local 3300 for addressing. I have SIP locations without controller in which I will need the additional option lines 125/128/129 for the phones to...

Thanks for the information, looks like this will work. I will search Cisco site for further in-depth documentation.

I am currently searching for a way to remove a DHCP server at our NOC and configure the local Cisco router to handle the DHCP addressing. I can see how to configure the bulk of the DHCP portion, but in the M$ server there are a couple of parameters that I am unable to locate to make the DHCP...

Found the answer, it is located on the Voice Mail server

I am looking for a way to disable the "Call Record" Feature on the UC Client Manager software(version 2.02640). We did not deploy this software because of this feature in the past. I have reviewed several google searches, searched on this forum and can find no info about toggling off/on. I...

I discovered their agent id, I might be able to reconstruct the phone. Thanks for the help

The issue is, most of these phones are in our home office and I am not on site, so trying to retrieve the info to rebuild the phone is almost impossible to retrieve. The term process is somewhat lacking here as I find out about terms months after the personnel are gone. And I do not understand...

I have had several occurences of this, one of the service desk people try to delete a phone that is an agent phone, typically after the person is termed. Usually when they are termed, they do not worry about logging out, the SD person comes along anf tries to delete the phone and it produces a...

are you sure the saucer is not in presenter mode?

Typical configuration for a port connected to a phone/computer interface FastEthernet0/3 switchport trunk encapsulation dot1q switchport trunk allowed vlan 1,2 switchport mode trunk duplex full speed 100 We are using a Mitel system, and, as I understand the DHCP process, it requests a...

A co-worker and I have been given the responsibility of maintaining a series of Mitel 3300 ICP. A few weeks ago, he went to remove a user that was being termed, but tried to complete while the user was logged in as an ACD agent. Now I am unable to find any of the other information pertaining to...

Its 6.2(2), but the write erase command and reboot command cleared the config. Thanks, mark

tried configure factory-default, it produces a watchdog error and reboots, tried clear configure all, reboots but does not clear startup-config or running-config

I have found the commands for clearing the config on a 506e, during my search, I have read that clearing config will wipe out activation key. Is this true? I bought this device used and would like to clear it and start from scratch instead of trying to muddle and clear someone else's entries. I...

What I found out was, to have the port initialize, it needs to be connected to a "live" connection. Solved that issue. I consoled in to the firewall with my desktop, I used my laptop to connect via ethernet x-over cable to ethernet1 interface. Its funny, I get a connection light and...