Recent content by map78620

Ok. Got it now. Thanks a ton for the help here.

So with this set up, it will ring at 221 first, then roll to HG001. Then if no one answers, it will roll to HG002 (221). If I set it up to overflow back to 221, won't it just repeat the cycle and not go to 221s mailbox? Happy New Year by the way.

I'm hoping the AA can take over after hours as it does now after 4 rings. They have a CP150 with basic call center but I was thinking building a hunt group would be easier than setting this up in call center which is something else I haven't done before. What do you think?

I'm new to hunt groups. I want the receptionist 221 to ring about 3 times, then ring a group of 5 extensions on incoming PRI line 157. I can get to hunt groups in programming but a little fuzzy after that. Can I have it do this just between 9 am and 6 pm? Thx

I have a client that wants to "listen in" to employees calls to see how they are handling their customers. They presently have a MICs with a PRI and a CP150. Is there a way it can be done with the Call Center feature in the cp150 or can it be done with an ACD and how? Anyone come across this...

I've had this very thing happen once before with a CICS. What I found just after I ordered a new cabinet is that 1 extension was using their call forward feature to forward to an external number instead of using the line redirect feature for this. The system was allowing this to occur because...

A couple of exts can't hear an intercom group page on a DBS576HD system. Am trying to figure out how to insure that these exts are in the group and if so, what else to check. Any ideas along with the programming sequence? Thanks in advance.

Chris, You were on the right track. PROBLEM SOLVED. Today, I rechecked the strings from the Voicemail and it was out putting the command but not the extension number. Therefore no light at that extension. Reprogrammed the string correct and it works again. I hate it when that happens...

The VoiceMail system is an "ExecutiveVoice" Prophet lite, looks like an Aleen package. The Fea09 or #09 from the phones will not turn it on but the #09XX when manually dialed from the voice mail port 2 will turn on ext.XX. Have reset the phone system and still a problem so per the...

I've got a partner ACS that has had VM working until the module died. Now we have a new module in and voicemail works but no message lights. I've confirmed the (#09)string is being output from the VM but not from the ksu to the phones. Do you know what parameter I must be missing?