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Recent content by Manueljung

  1. Manueljung

    Toner and Probe kit for active PoE cables

    I am in need of a Toner and Probe kit that can overcome the interference created by PoE or a cable plugged into an active switch. I have an old Progressive analog that I've used for voice forever, but all it does is buzz when trying to tone these data cables. Will be mainly used on house...
  2. Manueljung

    Busy/Release Trunks in Call Manager 4.x

    Check out this doc. It is a pretty handy tool. http://www.ciscotaccc.com/kaidara-advisor/voice/showcase?case=K12182173
  3. Manueljung

    IPCC Short call setting

    I'm trying to calculate some formulas for a Webview report and need to know what the short call setting is in IPCC. I haven't been able to find it so far. Does anybody know where I look to find this value?
  4. Manueljung

    SoftPhone Lines not showing up

    Check your TSP version. CCM 4.1 has a newer version of TSP than the one packaged with Softphone. You can install it from CCM Admin /application/install plugin menu. Also give IPCommunicator a shot. It is a 7970 emulation that works pretty well as far as I have seen. It uses skinny as...
  5. Manueljung

    newbie - need help

    Hello all, I have been asked to look at the Norstar system at my church and have never worked on a key system before. I have worked on Meridian Option 61s, Aspect Call centers and Cisco Call Mgrs, so I have a decent clue in general, but am totally lost on this Norstar. The issue is that there...
  6. Manueljung

    One way transmission

    make sure you are registering the MAC of the physical network device, not the VPN's virtual address.
  7. Manueljung

    IP Communicator msi package options

    Does anyone know if there are more options to set with the msi package for IPCommunicator 1.1.5 than what show in the admin or deployment guide? In particular, the "optimize for Low bandwidth" checkbox on the audio tab under preferences. I'd love to be able to force my remote users to have...
  8. Manueljung

    hiding users in corporate directory

    Is there a way to hide a user in the corp directory in Call Manager 3.3.3 once you have assigned the telephone number?
  9. Manueljung

    info on IPCC Enterprise vs. Express Premium

    We are looking at moving to IPCC for our contact center and are exploring IPCC Enterprise and IPCC Express Premium. Anyone have experiences/opinions on both or either? What functionality would Enterprise give me that Express can't?
  10. Manueljung

    Delay connecting call

    I'm running Call Manager 3.3 and have two phones that are experiencing intermittent delays when answering calls. Reports up to 30 seconds of dead air before the calls connect. Anybody seen this before? I've replaced the phones themselves and checked network switch duplex settings and all...
  11. Manueljung

    CCM ACD

    We're converting from a Nortel PBX and are close to having everyone moved over, but I'm having trouble with this one ACD group. I'm running CCM 3.3 and want to set up a very basic ACD group. Is it possible without IPCC? I basically want a hunt type group that will terminate in a general voice...
  12. Manueljung

    cordless headsets

    guess I should mention that we are on a Meridian 61C now.
  13. Manueljung

    cordless headsets

    I'm in the process of migrating our Nortel system to Cisco VoIP and need some headset advice. The big bossman's GN Netcom cordless headset keeps flaking and I've been given the task of getting a new one. I'd like to get one that will work with the Nortel as well as the Cisco headset port so we...
  14. Manueljung

    Report Writer support?

    Anybody know of any 3rd party support for Report Writer/Runner running on Aspect Rel 6? Any leads would be appreciated.
  15. Manueljung

    Report Writer support? Aspect Rel 6

    Anybody know of any 3rd party support for Report Writer/Runner running on Aspect Rel 6? Any leads would be appreciated.
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