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Recent content by ManiacMark

  1. ManiacMark

    IP office CCR7 installation Guide

    Anyone out there have the CCR 7.0 installation guide. Recovering from a disaster and CCR is the last thing i need to install to have the phone system 100% again but can't find the install guide and i know there is a bunch of pre-reqs and a certain order to install things. the oldest one i can...
  2. ManiacMark

    need bcm type information mailbox on IP Office 7

    looking for the equivalent of the BCM information mailbox that can be either be listened to directly by a DDI/incomming call route or an option of the main AA tree. we are avaya IP office 7 with voicemail pro. Basically it's an announcement that could change every hour so we want to be able to...
  3. ManiacMark

    IP Office 7.0(32) VM Pro select system prompt language breaks module

    Update, I think I jumped the gun on saying the select system prompt language action is the problem, I think it's basically a language problem. Let me try to explain what I have found and remember i'm in Quebec Canada where the French Language is primary and I think it's causing me a very weird...
  4. ManiacMark

    IP Office 7.0(32) VM Pro select system prompt language breaks module

    We were in VM Pro Client today to simply add a greeting to a module and now the module is broken in that when a user calls they hear NOTHING and no prompts work. The new greeting was recorded via the standard entry prompts wave editor recorded over a phone so no manual manipulation of .wav...
  5. ManiacMark

    Agent License problem

    CCR 7.0.5.8 and IPO 500 V2 7.0(32) Rebooted last night and no agent licenses used. First agent logged in today and already 2 licenses used.
  6. ManiacMark

    Agent License problem

    Not sure how to respond to the "virtual extensions" question really, This is my first IPO, all my other customers are BCM's, i thought virtual extensions is a fairly common thing but maybe i am explaining it wrong. Basically the agents are hotdesking. Each phone the call center agents use does...
  7. ManiacMark

    Agent License problem

    It's IP500 V2 R7 and yes a reboot will clear it but within a few days it comes back again. I wish there was something that would show me exactly what extension/user had the license occupied or a way to release the license without having to reboot the whole thing.
  8. ManiacMark

    Agent License problem

    I'm having a strange problem with my ip office v7. I have 4 customer service agent licenses and it seems like 1 of them is hung somewhere. currently i have 2 agents logged in according to CCRWebClient supervisor realtime stats and system status, resources, licenses says 3 licenses are in use...
  9. ManiacMark

    Power failure IP500 up, voicemail pro server down

    I was just about to ask that question, so I can set the fallback extension to a huntgroup ? this functionality still works with the VM pro server being down ? Our huntgroup is for our reservations agents who use virtual extensions/hotdesking. I understand there will be no queuing but at least...
  10. ManiacMark

    Power failure IP500 up, voicemail pro server down

    Thanks Peter, You are correct, i looked at the incoming call routes and the destination is set to a VM: and there is no fallback extension. It looks like i can only set a single extension as the fallback. We are on a PRI and only have 3 DIDs configured so i guess that means the maximum i can...
  11. ManiacMark

    Power failure IP500 up, voicemail pro server down

    Hi, We have an IP office 500V2 version 7 and a voicemail pro advanced edition server(windows server 2008) and are currently having a power failure. The IP 500 is still up and running on it's UPS but the UPS for the voicemail pro server ran out of juice rather quickly. I'm not onsite but it...
  12. ManiacMark

    RCC Historical reports not working

    Hi, first time poster but long time reader of this forum and many tips have helped alot but i can not figure out my current situation. I have a BCM50 with RCC v2.5.462.1.61 and have had several problems with it lately. At one point it was stuck not downloading any new calls for about a month...
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