Recent content by Maker1

That worked. Thanks!!

We have installed AACC 6.3 SP11 in a lab environment. I need to remove the Flow editor for Master script and replace it with a scripting Master Script. Can't find anything in the NTPs about it. Anyone know how to do it?

That didn't work but gave me an idea that did. The scripting command is: ASSIGN CONTACT DATA "%SKILLSET%EM_BF_Ord-Fax_AM_sk" TO contact_skillset_cv the script validated with that.

We are using CCMM, CCT and CCMS 6.0. We have faxes that feed into a general "bucket" within CCMM for sorting out to the reps that work them. What I need to be able to do is have the skillset change after 30 minutes so that the contact will be worked by someone if the person that is suppoesed...

I have CCM 6.0, CCT 6.0 and CCMM 6.0. I am trying to create some reporting and need to know what make a call processed.

Where do you put them? I can connect to the base table just fine, but when I try to import a Crystal Report into CCMA for CCMM, I don't have the correct type of tables to import with. There is not an interval, daily, weekly, monthly, etc. view. How do you get around that?

We have CCMM/CCMS/CCMA/CCT 6.0. Is it possible to import Custom Crystal Reports into the CCMA reporting?

Excellent, I will try this. Thanks!!

Yes, I know how to do filters. What I want to do is have all the agents on one "long" page as opposed to several "short" pages. So that I can scroll all the way down the list of agents without having to change pages.

I have CCM 6.0 and am wondering if there is a way to change the number of agents displayed on the Agent Display in Real Time Reports. I will be gong to Nortel as well, but this is usually faster. Thanks!

Firmware is 089 for the M3905. They are pressing the headset button on the front of their phones, turning the light out. When the light is out, you can hear the caller, but they cannot hear you. I need a way to set the phone so the button is always on, regardless of whether or not the button...

We tried choosing the options but that didn't work. We can still turn the heatset function off.

I have read through the NTPs and I didn't see anything that looks like it will do this. I am hoping someone here might know a trick.

The headset is plugged into the right jack on the back. The problem I have is there is a button on the front of the phone, right under the mute button, that can be turned off. I need it to always be on, without the ability to turn it off.

Is there any way to mandate that the headset button on a 3905 stays on? If it is turned off in our environment, the rep can hear the caller, but the caller cannot hear the rep.