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Recent content by maggier

  1. maggier

    Script error - Works in ie7 not ie6

    Thanks for your replies.. I have just found a fix on http://windowsxp.mvps.org/IEFIX.htm and this has done the trick! Its a really useful utility that allowed me to reload the IE part of XP from the XP disks without reinstalling it Regards M
  2. maggier

    Script error - Works in ie7 not ie6

    Hi there I have a problem. I have a web based application from Nortel that workes fine on all versions of ie6 except for a particular set of machines that are all built in the same way. When i try and use a menu that pops down on these i get a objects doesn't support this method or property...
  3. maggier

    CCMA Error - 432:File name or class name.. when trying to add agents

    Hi there we have recently upgraded from 4.2 to 6 on sccs and from 4.5 to CCMA on the web client. All is going ok just! Only the web admin username can see the list of supervisors and agents in CCM Any other user even if they have full access like an admin cannot see any agents in CCM. Also...
  4. maggier

    DN on Hold incorrectly showing on Realtime Displays

    Hi there, thanks for the reply, have upgraded firmware on phones and problem is still occuring, they can be in any skillset when it happens. The pbx pep list is up to date. I have my maintainer looking into this and they seem to think a patch may have over written another patch that might have...
  5. maggier

    Skillset priority for agents taking multiple skillsets

    When you queue the call in the script queue with priority eg. QUEUE TO NETWORK SKILLSET abc WITH PRIORITY 6 WAIT 2 in the other scripts QUEUE TO NETWORK SKILLSET xyz WITH PRIORITY 7 WAIT 2 abc will take priority over the others
  6. maggier

    DN on Hold incorrectly showing on Realtime Displays

    Hi all, We recently upgraded to CS1000M from option 81 release 25.40B and since then we have had issues whereby on the real time displays on fat client 5.0 and on web client 4.5 and agent (not all, and not all the time) is showing the status DN out (on hold)you can call this extension and see...
  7. maggier

    Stop inbound calls reverting to zero 0

    So i got it to work!, as above, i just forgot to aquire the CDN in symposium doh! NIT changed to point to a phantom extension which is on default call forward to a CDN .. going to a script! thanks for all your help!
  8. maggier

    Stop inbound calls reverting to zero 0

    Also, the IDC table is clear, it isnt catching anything. The 2250 are in night mode for sure as they are not connected. I just want to point these calls to some sort of announcement. The only other way around it i can think of is to have a normal phone set up.. hide it in a cupboard and let...
  9. maggier

    Stop inbound calls reverting to zero 0

    I have found where to do the change. NIT in the NIT_Data was pointing to the reception phone. However, it does not like it if i put this to the number on forward to voicemail.. it brings the revert dn accross .. and says that no mail box exists, i can change this to a real phone no problem...
  10. maggier

    Stop inbound calls reverting to zero 0

    thanks a mill! :)
  11. maggier

    Stop inbound calls reverting to zero 0

    Hi there, We used to have a reception area with 2 2250s, these now are not in place, but the revert to 0 goes to a standard programmed phone in reception that is manned by our security team. All numbers that are within our DDI range but are not programmeed on the switch, when dialled route...
  12. maggier

    ITG timeout

    ok thanks, it is a strange one, we are totally over capacity using only 50 -55 channels at our busiest times on our itg trunks and congestion on the network isnt a problem for us, though it has been in the past. It just seems like itg1 tries to see itg2, say for 20 secs, say every 5 seconds...
  13. maggier

    ITG timeout

    Hi there, We have an issue whereby, when we 'lose the network' for say 30 secs, it takes approx 10 minutes for voice to resume across the network (shared data and voice) link or to failover to out BT backup voice link. We have pinned this down to the ITG cards (we have 3 per site - 96...
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