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Recent content by magallanr1

  1. magallanr1

    IPOCC and IPO not talking

    Just had customer dial sip extension from phone, the sip extension (699) rings busy. Topic 701 dials the call center
  2. magallanr1

    IPOCC and IPO not talking

    I have a similar issue that just started on a install that is 6 months old. System Status shows Avaya IPOCC Sip reg expired and when I dial my sip ext (699) calls hang up. I have a ticket open with Avaya, but from a config standpoint nothing has changed since the install in February.
  3. magallanr1

    Historical Reporting

    Can anyone assist with IPOCC 9.1 historical reporting? I have a few issues in setting up my customers historical reporting. Specifically when running a report of Topic, Abandoned Call List , and the 3 counters I get a total not a list. Am I doing something wrong? I have changed what few settings...
  4. magallanr1

    Avaya IP Office Dig Exp Module B

    Yes I rebooted the IPO several times. I finally just had a second dig exp 16 b ordered and it worked. Curiously, the replacement only worked on port 8 of the IPO! Its working now, I won't even try to move it to another port. Thank you to all for all the advise.
  5. magallanr1

    Avaya IP Office Dig Exp Module B

    Its 9.0.2 build 860
  6. magallanr1

    Avaya IP Office Dig Exp Module B

    I have tried every port with no success. I even tried this expansion module on my demo kit in my office and got the same result. I also tried a brand new analog expansion module on the initial IPO controller and did not get a solid green light. What am I missing here? All the research points to...
  7. magallanr1

    Avaya IP Office Dig Exp Module B

    The expansion worked initially and only started flashing after I brought everything back up following a shutdown. I am running 9.0.2 build 860. Is the patch specifically for this release?
  8. magallanr1

    Avaya IP Office Dig Exp Module B

    I also tried the dte port maint thru hyperterminal and the AT-X command did not work just replies with poll statistics and then back to the hello.
  9. magallanr1

    Avaya IP Office Dig Exp Module B

    I am having trouble getting my digital exp module to give me a solid green light reslotting some of my cards. Everything was fine out of the box but I decided to move soom of my tcm cards around in the controller in order to keep my extensions sequential. When I powered everything back up the...
  10. magallanr1

    BCM50 conversion to IP Office

    Does anyone know if its possible to export anything (config, auto-attendant, users, call flow,voicemails) from a BCM50 to an Avaya IP office? My customer just had the BCM installed 3 years ago but is converting to a ip office to scn with the rest of the town and was wondering if this was possible.
  11. magallanr1

    Mitel 5000 LoopStart trunks

    Yes I can make outgoing calls,and the country is set correctly as I am using there data network as my clock source. I will look into verifying the line config settings.
  12. magallanr1

    Mitel 5000 LoopStart trunks

    This is what happens to the ports, when a call is coming in I am unable to answer it, the phones just ring, even when I have picked up a phone to answer. There are no errors in my logs, no indication that a promblem is there. I know what your thinking, check the programming. I have, and techs...
  13. magallanr1

    Mitel 5000 LoopStart trunks

    The customer's alarm line was tied into line 1, I moved it to line 3 to see if the problem follows that. It could be exactly what you are talking about. Other than that they are on completely seperate line equipment cards at the central office. My company is the carrier and my co tech changed...
  14. magallanr1

    Mitel 5000 LoopStart trunks

    Its 48VDC, I was told my Mitel to submit the loop current readings, but they seem normal. I have the exact same system Mitel 5000 VSB across the street and they have no issues. I was also told to install 100 ohm 1/2 watt resistors. I have NO clue what is causing this.
  15. magallanr1

    Mitel 5000 LoopStart trunks

    Has anyone ever encountered this. I have a Mitel 5000 customer that is using 3 loopstart trunks on the processor module with 4. So one port is unused. I'm losing my loopstart ports. The first thing I did was move the line from the bad port to the unused one. The trouble followed and I lost the...
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