Recent content by MadDax

Thanks everyone. I think we need info for all calls then, not just the callcenter. Oh and nice construction worker Curlycord... ;)

You mean my office? I bought the basic call center key about a year ago and have not used it yet because of the hassel of everyone loggin in and staying logged in., but we are now going to start using it and they want to have some reports to see if we are getting dropped calls or if we need to...

Someone else help me out but I believe the setting is the answer back or return to attendant # of rings...something like that. Mine did this until I fixed a few weeks ago but i cannot remember the exact setting to change.

I like your answer...straight up facts. Do you think the key is this one??? If so i might tell them forget it. Norstar CallPilot Basic Call Center Reporting Authorization NTKC0104 - NTKC0104 NTKC0104 Your Price: $1,846.00

I have a MICS 4.1, CP100 with basic callcenter. The company V.P. wants me to find a solution to get some data on the people on the phones..how many calls each gets, how long they are on a call, how many calls they make..etc. I called several places for Nortel Networks Call Center Reporting and...

A sequencer, that is good to know...thanks

True...I'll look at the manual for callcenter more and try and utilize that. Thanks

Right...I do have call center as well. However I would use call center but I know my agents will constantly be missing calls and "forgetting to log-in". I can't stand having that mess going on for 3 people.

I have a MICS 4.1 with Call Pilot 100. I have a hunt group with 3 people in it. If after a customer calls and no one answers after 6 rings can a message come on letting the customer know that they can continue to wait for their call to be answered or press "whatever" to leave a message?