Recent content by luccollaer

If you really want a forward to a forward: There is a special feature: (SA8623) - Chained Call Forwarding? n This needs to be opened in the license.

Hi, We have a customer with a specific application that's needs to setup two ISDN speech calls to different numbers. We connected this application to a TN556D port on a WCBRI station with the data module enabled. We can setup 1 voice speech call but the second one fails. When I try the same...

Hi, You can login on a S8300 in the same way as you login on your main system. You can make with ASA a second connection pointing to your S8300. Login procedure on the S8300 is exactly the same as on the main S8710. when logged you you can perform a "reset system 4" to reset the CM on the...

Hi, We setup IGAR succesfully but have one issue: When my call is routed true IGAR it is always the central site who does the call setup. Even when the remote site makes the call. Is this a normal behavior ? Regards, Luc

- First remove all translations of that EPN so that "circuit" is empty - Make the PNC A active if not the case - Busy out the PNC standby - Disable the PNC duplication - now you can remove the fiber and the cabinet ... Regards, Luc

It works fine for all my stations, but only the attendants take always the external cover. This parameter doesn't change a thing for the attendants. Thanks for your time. Luc

Hi ED, I just tried this parameter, but it has no effect on my problem. I don't think it has something to do with the attendant. Regards. Luc

Hi ED, I already found this parameter. But it doesn't solved the issue. If you look at the docs, this parameter is only to change the ringing pattern when an attendant calls someone. It does not change the behavior of the call. regards, Luc

hi, We are using 2 attendants at our reception. All our stations have different coverage paths for internal and external calls. This works fine. But when an attendant calls someone, the system follows the "external" cover of that station. This leads at point 2 back to the attendant and that...

The TAC is not a part of the name. But the system puts the TAC behind the name. This is default. In the mean time I found the solution. On the second page you can change the parameters: "replace restricted" and "replace unavailable" => these settings points to the system features page (9th...

Hi, We have a system with several DS1 PRI connections to our provider. When a call comes in without a number the IPphone shows the trunk name and trunk TAC. Is it possible to change this ? We can live with the trunk name but the TAC ... This happens frequent with mobile numbers because a lot...

Hi Susan, I tried this but the directory shows "Smith Jones, Jane" as the last name. In the first name he puts the extension. So he changes the "." in a "space" but he does not separate the first and last name.

Hi, I already changed the interworking message. But no result. I think we need to go further with our PBX guys, even when they are saying that they are sending the ringback info. Thanks for the reply.

This is possible. You use the standard procedure to change the labels on the phone but when you need to select a button you don't push the button on the EU24. Instead you push to the left (or right) on the 4620 untill you see a display mentioning EU24 with all the buttons. There you can change...

hi, We recently made an interconnection (PRI) between a S8700 IP connect and a Ericsson MD110 system. Our problem is that when calling from an Avaya IPphone to Ericsson we have no ringback tone. In all other cases the tones are OK. Strange is when using the redial button on an IPphone we have...