Recent content by lookleft

So, is there anything I can do to get the CCR to transfer the caller to a external number for the voicemail?

no, i didnt use f 983. i got to it through **config, system programming, Auto Attendant f983 doesnt work. i THINK its CICS, but i'm not certain. Anyway i can check?

thanks, ill give it a try.

no problem. Only reason i posted here was because the AA and CCR are through the Norstar system and, with out that feature on, the vm picks up no problem. thanks anyway.

No, we do not have an onsite vm system. It's through SBC which is why this is confusing me. Feature 985 displays "Inactive Feature

senk- the vm system is seperate. or at least we have to dial an external number to access our vm. elco- How do i determine which DN is the VM DN?

yes. it's set to answer after 2 rings with the CCR prompts, and it does. But, when the caller selects an option and is routed to the corresponding sets, it continuously rings and is never picked up by voicemail.

I set up an AA & CCR system. when calls are routed however, the lines will just ring and ring. The voicemail never picks up. Our voicemail is through SBC and it picks up after 4 rings if AA is not on, but when calls are routed to a particuar phone or group of phones, the voicemail does not pick...