Recent content by loaiza

2 of the DIDs go to that person'a mailbox and the third is a target line that will appear on a bunch of phones that rolls to aut o attendant. My goal was to not load the phone up with a bunch of DID keys and intercom keys...If I give the phone 3 intercom keys and make these all ring only, are...

Customer has 3 different DIDs that need to ring one phone. What is the best way to set this up so that they can visibly see what line is ringing when called and be able to get more than one call for each one as well? I was told if you just made them ring only, it would never hunt to voicemail...

We have a location with a Nortel MICS 4.0 that was recently installed. Customer says Line 3 is not working. Had telco out and tested fine to panel. What can be done to test programming and / or bad hardware? Trying to walk someone over the phone to help since it is quite a distance away. Thanks!

Have a customer that wants the main number (DID) to ring Frnt desk 3x then forward to everyone else in the office so they can pick up. I thought of having it ring a specific key on their phones so they knwo it is coming from main number. If for some reason they all do not answer, can it revert...

I need to set up a few phones for a new install to reflect an Admin/Manager type of situation. She needs to (1) see when the Manager is on phone (2) One touch dial to his extension as well as (3) answer any incoming calls. Can this be accomplished with 1 key or does it have to be on a separate...

If you didn't need to print, could you review what is stored on the BCM and delete? They are basically wanting to know how many calls are coming in to the receptionist. Wouldn;t necessarily need the print out. thanks

I am not too familiar with the CDR portion. How is the information stored?

Is their an easy way to log calls coming into the front desk on a BCM 400? If so, how do you configure/program? Thx

One of our branches is having an issue with a gal and personal calls during the day. Does the BCM provide any type of reporting or log calls for a particular extension, without having to bring in any thrid party type of device? If so, how do I obtain? thanks

How do you transfer the Attendant calls from a different extension besides the console? Our console is currently down and I need to tranfer the attendant calls to a 3904. Thanks!!!!

I need to add an option in our CallPilot/BCM in Auto Attendant that when callers press 1 it rings on 3 extensions at the same time. Would I use an Answer DN? How is that set up? Also, can you dial an extension out of an INformation mailbox? So, if I used one to list employee names and...

Does the BCM have the ability to send messages back and forth, set to set? For example, a DND message 'Out to lunch"..... 'On Vacation', etc.... BCM 400 Thank you.

One of my branch Managers wants to be able to press an Observe button and dial an extension, in order to listen in for training purposes. They are not an ACD type of environment, though. Is there any way to make this happen?? Thanks!!!

Hi I am trying to get an extension to be able to dial internationally. I have her NCOS set to 7 and it still will not dial. Helpo Also, does anyone have an actual international number I can use to test?? THANK YOU!

Has anyone expereinced customers with volume issues on the BCM product? We just installed a bunch and three of the customers, this week, have come back with volume issues. Callers cannot hear them, volume very faint, etc. I ensured they were using the volume bar under key pad and the system...