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  • Congratulations Chriss Miller on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Recent content by lmb2

  1. lmb2

    ACD Group Ring All Phones Simultaneously

    Glad I could help. Thank you for the star! Good Luck!
  2. lmb2

    ACD Group Ring All Phones Simultaneously

    The idea behind the routing we use for our highest priority queues is to get the call answered - even if the agent is on another call. Agents can only have one ACD line appearance, if all agents are on calls, the high priority call would not get answered until an agent became available. We have...
  3. lmb2

    ACD Group Ring All Phones Simultaneously

    Depending on how you want the call handled you can achieve your goal in a couple of different ways: 1. Set up your ACD path to queue to the current agent group; enable Interflow; set Interflow Time Out to 3 seconds, this allows time for ACD record creation for PF reporting (allow 10 seconds if...
  4. lmb2

    ACD Group Ring All Phones Simultaneously

    The best way to do it and still get PF to report it in the ACD reports is to use multicall line appearances and have the ACD path point to that line appearance. We do this for our highest priority queues. If you want to return it to another agent group on RONA then you would have to build a...
  5. lmb2

    CCM Report Launcher problem

    Does this user get the same error if logged in as herself on a different machine? If not, try renaming her profile...just add OLD at the end of the profile name. If she is logging into the local machine, create a new profile for her then have her login and try it. If she logs into the machine...
  6. lmb2

    CCM Report Launcher problem

    What OS on the workstation and server?
  7. lmb2

    3300: Music on hold

    ASU - Analog Service Unit DMP - DNIC Music/Pager Unit
  8. lmb2

    CCM Report Launcher problem

    There is a fix for this posted on the PrairieFyre knowledge base website: http://www.prairiefyre.com/ciskb/default.asp?id=123&SID=&Lang=1
  9. lmb2

    CCM Report Launcher problem

    What version of CCM are you running?
  10. lmb2

    CCM Report Launcher problem

    Is Excel installed and working? If Excel is installed and working, try clearing the temporary internet files and the temp folder located at C:\Documents and Settings\<UserProfile>\Local Settings\Temp
  11. lmb2

    Minimizing false 911 dialing

    I found it was much easier to change the outside dialing number to 8 instead of 9. A delay can cause an overly excited user in an emergency situation to think they have miss dialed if the ring isn't immediate.
  12. lmb2

    Mitel 3300 -&gt;SIP-&gt; Nortel CS1K

    No gateway that specifically interfaces the SIP trunk(s). The voice traffic uses the usual network infrastucture that the data traffic uses to reach the internet. Both systems are on seperate VLANs from the data side so have dedicated network switches to handle the network traffic as it comes...
  13. lmb2

    ring delay

    MIMB... that seems like a lot of hoops to jump through considering 911 is only used for local emergency...we simply changed our outside dial number to 8. That took care of all the calls from the Emergency Operations Center asking if someone needed assistance because the user simply hung up when...
  14. lmb2

    auto-answer and conference

    Mitelmatt, I did look into the quick conference and agree it is a sweet solution, but the powers that be are looking for a solution that doesn't require additional funding...at least at this point. However, I will be including the quick conference in next years capex requests. :) MIMB, thank...
  15. lmb2

    auto-answer and conference

    Thank you kwbMitel! Your instructions were VERY useful. Works like a charm! Now if I can figure out a way to beat that 8 call limitation without having to by an additional ASU or give up anymore of my analog trunks and still retain the automatic conferencing. I know I can add more than 8...
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