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Recent content by LizP
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Custom Report Creation
Could someone please walk me through the steps on how to create a report with: Inputs: "Dates" (can input a single day or range) & "Splits/Skills" Column Headers: "Login ID" "NCH" "AHT" "ATT" "ACW" & "ACWOUTTIME" Rows are each individual associate's name/metrics. I've been trying to figure it...- LizP
- Thread
- Replies: 1
- Forum: Avaya: CM/Aura (Definity)
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Custom Report Creation
Could someone please walk me through the steps on how to create a report with: Inputs: "Dates" (can input a single day or range) & "Splits/Skills" Column Headers: "Login ID" "NCH" "AHT" "ATT" "ACW" & "ACWOUTTIME" Rows are each individual associate's name/metrics. I've been trying to figure it...- LizP
- Thread
- Replies: 0
- Forum: Avaya: IP Office
