Recent content by lduran67

Thoughts on this product. Issues or anything I should consider before looking at this for a busy receptionist? Thanks

I have an internal customer that is adament about wanting this color, touch screen phone. Does anyone have an opinion on these phones? Application access and stock ticker - this "sounds like the Executive dream, but is it?

Please do share any info regarding the difference between the 9610/20 versus 30/40/50 (from an engineer standpoint). Thanks so much for your response. I hope others also respond as I am most interested in the END USER comments (as my dept will have to support (or at a minimum listen to) the...

One of our business units has specifically requested 96xx phones for their international office. My personal experience was that I did not like the user interface and ended up going back to my good old 4625. Besides the administration difficulties, does anyone have an opinion from the end-user...

Our company is moving to becoming a shared service environment and I am looking for some thoughts on how to use the CM to collect call accounting using forced account codes. We do have a microcall, but the directory updating is time consuming. If anyone can give me an example of how forced...

Has anyone had any experience with either internally or externally doing a full transition of POTS lines at national locations to point to a centralized IVR? In this scenerio, we have two lines at each location and need to fwd the main line to the IVR app, and replace the main BTN with a new...

Has anyone heard of a way of partitioning or segmenting the Modular Messaging Users so that only particular user names would be accessible for callers to access? Here is the scenerio Main Modular Messaging = Denver Colorado Gateway users at 3 separate locations (portland, seattle, LA) with 3...

I did change the Trunk group to N to send name and it comes up "unknown" now for outgoing calls. The wierd part is that the name in the Trunk Group is NOT the one it was sending so it has to be getting its "ABC Company" from somewhere else. Carrier says they have listed as "blank" so they can...

Here is the issue that I really could use some help on: Outgoing calls off of our ATT PRI's are coming up to outside callers (caller ID) as "ABC" Company. Unfortunately, we are no longer ABC company as we were purchased 1.5 years ago and the new name is not showing up. I have checked with the...

Does anyone know of a good Security Advisory for voice and IP? With converged systems, I would like to make sure that I get alerts and advisories about fraud, fixes, concerns etc. I am on the S8700 platform and while the Avaya info is good, I am more looking for a general advisory for alerts...

ATT ISDN PRI to a Prologix. All inbound calls show in user display as ATT IN/OUT (trunk group name) and on Call Accounting with no ANI or Caller ID at all. Per ATT, they set up a protocol analyzer (?) and see all inbound ANI just fine. SO......What setting in the PBX am I missing to allow...

In Comm Manager 2.0.1... our FAC #7 for transfer to voicemail will not work following our upgrade (from G3V11)over the weekend. #7 gets wave off and trace indicates : QSIG VM Hunt not in cvg p. Any ideas? Lana

Thanks marcell, I appreciate your help!

A call forward button (or dialed code) would never affect the bridged appr. The original extension will forward, but the lines with bridged appr will continue to ring at the original extension. You are safe to use either Send Calls or CFwd for the main extension. ~Lana

One of our depts is requesting the option of timed after call work interval of 30 seconds following calls, which is no prob - However they are asking about "what if they need to stay in ACW longer than the 30 secs?" (on an individual case by case basis).. Is anyone out there aware if in the...