Recent content by kurmann

Unfortunately you will have to reprogram from scratch. you can only backup the settings and restore to the same release of processer you backed up from.. Hope this helps, Kyle

Our customer is running an ACS 6.0 system and we have installed a Partner Doorphone that works just fine, but after the doorphone calls and hangs up the call the doorphone will then keep calling ext 10 by itself with phantom ringing after 3 or so minutes. We have tried the doorphones in 2...

Thanks Tommy, That was very helpful. The customer was the biggest royal pain ever and had us pull out the whole system because the name did not show up on voice intercom.. every now and then you get 1 customer you just can't please.. we explained that they didn't have to have their mic/hfai...

When they try to voice announce or intercom each other the name display information does not show up on the receiving units display screen. It is just blank, the time and date stays on when someone is intercoming or voice announcing. Yes the MIC/ HFAI button is turned on over all of the phone...

Anybody know why the name or extension number won't display on a intercommed call inside the office on a ACS 8.0 509 processer? We have sent (3) ACS 8.0 Processers out to a site and they all do the same thing. The customer is refusing to pay until this item is resolved since we told them it can...

Thanks TouchToneTommy, figured it wasn't an amplifier, I got Jenne Distributors on the phone and they recommended a 103 decibel Wheelock UTA-1 so we ordered one of those for our customer.. supposedly it plugs directly into a station port and thats it.. thanks for the help!

Hmmm.. dumb question but which pins do I hook the Loudspeaker too.. I've got 19 and 20 going to a station port and have tried several loudspeakers on 13 and 15 but I can't get anything louder than a very faint ring coming out of the loudspeaker through the pagepal.

Installed an ACS system today in a Recycling Facility, which is extremely loud in the warehouse with all the Crushers and machinery.. Using a Pagepal and A loudspeaker is there a way to make the lines ring over the Loudspeaker? we installed a Metal ringer as an extension, but just was not loud...

no help here? customer is expecting us to redo their auto attendant.. Thanks

Sounds like a bad power supply on one of your modules, likely your processor module, probably overheating and the unit needs to be replaced. Is the unit loud?

We have a customer with a old "very old" Partner PM02 voicemail Computer Release 3. (Its Not a Mail VS Module) They do not want to replace it, it works fine, but we can't get in to change the AA.. We can log in and have tried the defaults we are familiar with 9997# 123456 but they have been...

Caller ID Number is appearing automatically on lines 1 and 2, but not on line 3.. Once line 3 is answered it shows caller ID info, so it is definitely ordered on that line, just need to program it so it shows immediately like the first 2 lines.. any thoughts?

Thanks ignatkarobkin2! You nailed it.. I Removed the VM Card and reinserted and powered back up and works like new again! I put it in the other pc slot just in case, but she works perfect now, My customer and I greatly appreciate your help and experience on this one!

Thanks again for giving great ideas on troubleshooting the issue. I'll try it on Monday and see what happens and post an update..

thanks ignat, When I was out there the other day I tried everything you mentioned, just not in the exact sequence you listed. I rebooted the acs. reinitialized both mailboxes, defualted the voicemail by cutting down the # of mailboxes and then returning it to 16 boxes.. none of that worked...