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Recent content by kuntal

  1. kuntal

    Tracing dropped calls in call centre

    use CDR disconnect info instead of FRL field to find if it switch or farther end disconnect
  2. kuntal

    Meet-Me Conference Vector

    there is a bug in multivantage load 1.2 where u dont get the meet me conf. option. there is a work aroud for that as u mentioned. If u have S8700 patch is 0005. If u have G3r or G3si i am not sure about the patch no. but u can contact your avaya representative to load a right patch.
  3. kuntal

    CMS - Agent Trace problems

    i have encountered this at some of my customer place. It is a problem with ur CMS database. u need to run a bcheck on ur database after going into informix directory it will fix the problem.
  4. kuntal

    Agent Trace showing AVAIL-OTHER-ACD

    Hi, We have a customer with CMS R3V9 and R10 switch. Their CMS is missing few calls. When we put a Agent Trace we found out some of the call comes with AVAIL-HOLD-ACD instead of Normal AVAIL-RING-ACD. These calls are not reported as ACD Calls here. In ECHI database server this calls are with...
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