Recent content by ksutec

Just to be clear, when calling in on the loop start lines instead of the circuit (going into the same auto attendant)there is no significant delay beyond the normal wait for the caller ID information. Rob R. WCTA

Thanks for the responses. It is possible that the 18 channels for voice on the T1 are not configured correctly, although it always works and always answers; there is just a consistent 15 second delay while it is "prealerting" in monitor before it says "answered". This system has 20 voicemail...

We have an IP Office 7.0 system set up in a call center. There is 18 channels of a T1 applied to the system for use as an incoming 800/outgoing long distance circuit. All calls are answered immediately by the auto attendant. My question is, how do i get rid of the long delay before the caller...

When I had the same problem I realized that its going to say "enabling" until you actually plug the circuit into the BCM.

A few months ago I installed a BCM 450 with Contact Center for around 20 agents. The customer wants all external calls to be recorded. I have each of the agents calls programmed to record and be emailed by the BCM to an email address on site. It has had issues, though. For example, the customer...

Thanks gberger, that does help. I didn't have that task guide. According to the documentation, it looks like sending the recordings to a computer requires the installation of a 3rd party recording application (currently unavailable) that is capable of capturing the audio and storing it. If I...

I have just installed a new BCM 450 (5.0)at a small business that wants to record all calls. I have installed the keycodes for 16 seats of the Professional Call Recording feature, and have it set up to record all calls for the specified DN's. The system is on the network. What is the best way to...

I got it figured out...channel 24 wasn't set up correctly by the provider of the T1. Thanks!

I have 2 MICS (7.1 SW on both) that are linked via a PTP microwave T1 that have channels 1-4 and 24 dedicated me in the DAX to use for the phone system. In past years, I had this working when I had the DTI cards in each system set up as a T1 with auto answer E&M trunks. Recently the company...

Thanks, guys. I changed all passwords (including gen delivery and sys coord), printed out reports from the system to try and find anything unusual, built restriction filters for 1010 and 0 and applied it to all lines, deleted all mailboxes that weren't used on the system (from employees that...

Our company's voice mail is being hacked into. We have an older 4 channel NAM unit installed in conjunction with an expanded 8X24. The caller is getting into the system when the auto attendant is set to answer calls at night, and is using our lines to go back out and dial Pakistan. There is no...

Thanks. I'll give those things a try.

I recently installled a call pilot and a new MICS 6.0 system. The auto attendant is set to answer immediately. The problem I am having is that when people call in and hang up, (without going through the ccr or leaving a message) the system holds the call and transfers it back to extension 221...

Thanks. Will try and re-record and see what happens.

I have another question for everyone...I recorded greetings 1-4 on a new call pilot and have a ccr home/menu path 0 answering immediately after that. There is a length of time after the company greeting plays and before the home/menu greeting plays that is quite a delay. Any advice on how to...