Recent content by kristiandg

Good afternoon, all. I haven't posted on TT since 2010, so please excuse the "extended absence"... With the push to migrate things to the cloud, there's obviously still a few things you can't pull off like you can on good ol' on-prem hardware, leaving a deficiency that I'm hoping can be filled...

FYI, several Avaya certs recently expired for existing firmware, meaning they had to be upgraded prior to the expiration date. I believe IPSI's were on that list. May want to check with your vendor to see if that's whats causing the issue.

Damn, I'm sorry. Got busy and forgot to get this out to here. I'll get screenshots of how we pulled this off. I'll try to do over this weekend.

I have (both speech-enabled or dtmf). But it wasn't anything odd - not like I did anything special, it just worked. I am a little bummed that exchange doesn't support DTMF transmission via INFO packets... :(

Sorry, guys. Been slammed - not that I don't wanna share jamie.. OK, so there's some config that has to happen and it is a throwback to an older era where you'd build voicemail boxes "separately" in audix..... SIP trunk from IPO to SIPxECS (or avaya/nortel SCS-same thing/different skin)...

Aw man. Forgot about that. Haven't logged in there in a while. :)

Kyle, Yes, this is all SIP. Both inbound and outbound. Those SIP adapters/converters sound like crap. We used to deploy the Audiocodes 118 and it was OK, but always sounded like an analog line (unclear). This is all-SIP. Looking forward to seeing you at TM again this year. Kris

That isn't a question folks - I'm very excited about this. FINALLY got Exchange 2007 (and now 2010) to integrate with IPO. I'll admit, there's an intermediate piece to it all, but in the end, you can call over SIP to check messages (and it identifies you as YOU), you can leave messages for...

I hate these damn 96xx phones. A single line of text, when all previous models had 2 lines of text. Wouldn't have this problem with 2 lines. :) And actually, found out some more detail on this. When we're receiving calls from certain clients, we're actually seeing the Agent ID name of the...

Good afternoon all. Over the weekend we upgraded our LD carrier lines from T1 to PRI. Of course, now we have Caller ID, which is great. However, our call center is reporting that the VDN name, which of course used to appear on the phone screen so they knew how to answer the call, is being...

Are these IP phones on each site with Direct Media enabled, or TDM stations? If IP phones, try disabling Direct Media for a little while, see if the problem goes away. I know, you may not have enough VCM resources for that, but at least try at one site. I've had wierd buggy experiences with...

Its supported on the system in 5.0. You can flag the trunk to support PAssertID, which allows it to send the actual SIP info and the "show THIS number instead" flag with different data. It will pick up your Nsi5132411010 string (or whatever number you use) for the asserted ID. Hope this...

It is indeed a bug, happened 1/2 way through the 5 trials. Supposed to be corrected in the first MR, or you can get a private build I'm told.

Maybe they got the numbers mixed up and meant 9640. :) Kris G.