Recent content by kprintz

Just wanted to provide and update. First, thanks to KCFLHRC for suggesting this. I connected a lineside T1 card to a DDP card. Provisioned the DDP card as a DTI loop and also provisioned a COT route and made it a private route using loop start signalling. I then created a trunk (loop start)...

that's an iteresting idea. So configure the T1 card as loop start trunks in PBX B and the lineside as analog sets in PBX A. I'll have to try that to see how or of it works. thanks for the idea.

Has anyone ever tried connecting a lineside T1 card from one PBX to a lineside T1 card in another PBX? Will this work?

thread798-1659701 Has anyone found a solution> I too have a need to have a user at location A, go off hook on their multiline phone and have it ring in on 4 different networked Nortel CS1000E. So if location A goes off hook (could be a hotline or they could manually dial a number or have the...

never mind.....I think the problem was some unsed code which i removed before poting my script. It no longer stalls.

I have a script to add sets to a Nortel. It retrieves data from a spreadsheet and inserts at the correct prompt in the PBX. The first pass works flawless. Any additional pass, the script stalls at the "DN" prompt. It stalls for about 10 to 15 seconds and then resumes at normal speed until it...

Hi, We have a Nortel CS1000 and a Nice Perform Version 3.1. We also have a Rockwell Spectrum and Nice Perform Version 3.1 Currently all inbound PRIs for our two contact centers come in from telco, connect to the coupler and then to the Nortel or Rockwell. We also have tie lines between the...

Its in LD 49. REQ prt TYPE idc CUST 0 DCNO If you don't get a print out then there is nothing defined. In this case either 1.redefine your RDB (change LID to the default value of 0) or 2.define an IDC table in LD 49

Sounds like a CLID issue. Compare/post your CLID data in CDB in both PBXs. LD 21 PRT TYPE CLID

I thought i posted this question but I can't find it so here it is again. Anyone have any experience with SAP BCM? We are looking to install one and SAP recommends using a SIP media gateway such as a Mediant 2000. I am thinking that our CS1000E should be able to provide SIP trunks. Any...

I don't believe there is such a setting. The agents can (as a procedure) use the not ready key to terminate the call in lieu of the release key (when call is completed) and this will put them in not ready and end the call.

the colors are not as important as the pin numbers. different manufacturers use different wire colors. so, here is the pinout from Nortel NTP 553-2901-200 DB 15 pin # RJ pin number Function 1 5 transmit tip to telco 9 4...

Is queue 346 defined in your Symposium? Is is aquired? If so, that is your problem. If you are trying to save licenses by only defining them in the CS1000 and not in Symposium, you will have to assign these agents to a queue not defined in Symposium. Then have your Symposium script route to this...

can you provide the print out of TN 35 0 0 3 and the acd queue printout (LD 23)?

Sounds like you may need to call a vendor in to do this if you can't figure it out with what I have provided. I can only try to point you in the right direction. Good luck.