Yes *73*4572# worked. The agent showed as LOGGED OFF
ACCSP:DIR=5792;
ACD MEMBER STATUS
DIR GRP STATE
5792 5800 LOGGED OFF
And I was able to delete the extension.
Thanks for all help!
Ok. I tried to move the extension to any free equipment but it is not allowed...
ACGME:DIR=4591;
NOT ACCEPTED
AGENT LOGGED ON
And I tried to look at the status of the agent and it says:
KSDDP:DIR=4572;
KEY SYSTEM DIRECTORY DATA
DIR CUST EQU CAT ADN ODN CALALT...
Hi,
I'm trying to remove an extension from EMG. The operation stops when it's trying to delete a member of an ACD group.
If I look in the Feedback window it says:
ACGME:DIR=4591;
NOT ACCEPTED
AGENT LOGGED ON
Is it possible to see who is logged on? And how do I logoff the agent?
This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register.
By continuing to use this site, you are consenting to our use of cookies.