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Recent content by konabean
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Are there any good books on Remedy
afaik there are no books on the subject. arslist is the "bible" for this app from what i hear...- konabean
- Post #5
- Forum: Remedy Corporation: Action Request System
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stoopid user question
hi, need to know how search on the following in ars help desk: for this purpose i have a group/queue called "IT" 1) tickets opened and closed by "IT" - i assume this would simply be 'group assignment' = "IT" ? 2) tickets transferred into and resolved by "IT" 3) tickets transferred out and...- konabean
- Thread
- Replies: 0
- Forum: Remedy Corporation: Action Request System
