Recent content by Klowndog

thanks for the reply 4merAvaya. i was just about to update the post that i was looking at the COR config. it was the agent-ID COR setting.

thanks in advance for the help! Just recently added a call center group to one of my locations (6.2 environment). everything is all set and working great until an agent that is logged in attempts to make an outbound call. they get waived off and i see denial event 1732 when i do a call trace...

everything swapped over from the faulty card to the replacement card in same fashion. ran the reimage from the original 201i image disks that were used on the faulty card when it was first installed. cant seem to find any info on how to factory reset the card. obvuiously it can be done if i...

thanks for chiming in curlycord. i was finally able to obtain a scsi drive and i performed a reimage. the only problem was shortly after it was completed and before the windows server actually started, a window opened that prompted to enter the keycode. i was unable to change the keycode as...

I am pretty sure i know what the answer to my question is going to be but i have to ask. I had a hard drive go bad on me and now i am looking to get a replacement 201i up and going. I was able to have a card sent over from one of my other sites that went avaya. same software rls and it was a...

Thank you in advance for any assistance. Using the utility server to get the firmware uploaded and then pushed out to all my 9608's was not too bad. mission accomplished but now i am facing the issue of getting the latest firmware out to my 2420 sets. I found where i can turn on\off the TFTP...

thanks lopes1211. i was able to find the MG IP when i disp media gateway 1 once i telneted into the 8300, i was able to ssh root@x.x.x.x I got these instructions from one of my service vendors and also ran it past one of my higher level admins and said it looked like i was good to go. would...

Thanks in advance for any help. I am planning on putting a 8300\450 on the network so I will be re-IPing the equipment (throwing in a Cisco router swap at the same time). Here is my list as to what I am going to do: Change IP address S8300 with G450 G350 w/Intuity LX Verify all logins and...

Good day. Is there a command or a report that will tell me who has a grp-page button? I'm not so concerned as to the group number or the members in it, I need to track down the people who actually have the feature programmed as a button. There is no seperate COR associated with using the group...

thanks for the suggestion tex. i will have to look into that. i think the only reason they have it as an abbr-dial is for ease of use. look where that got them. lol Thanks!

you are correct tex. a few people acctually have it programmed as a button on their phones. it is used to re-route calls out of the call center in the event of an emergency. someone pressed it by accident the other day so that prompted a ticket to audit all of the phones to see who had the...

thanks for the reply lopes. I had already tried that with no success. Here is a sample what that gets me back: Name Extension Abbreviated-Dialing List 3 Type Dial Code Rhett Taylor 2001 system Tom Schuurmans 2002 system Reese, Christina 2003 system Bequette,Bryan...

Good day all and thanks in advance. Did a search through the previous posts but did not find what i was looking for. I am not sure if this is possible or if i was doing it the wrong way. I am trying to locate stations that have access to a particular abbreviated dial list and dial code. i am...

thanks for the response dimas. I am looking into a high rate of disconnects. the queue manager was looking into a report that showed a slightly higher rate if disconnects. the manager belives it might be caused either by steps 5 and 6 or once the call gets to step 80 which send it back to step...

Good day and thanks in advance. i am starting to touch upon Avaya vectoring. It was brought to my attention that there is a particular vector showing above average discos. I am looking at the steps and was curious to know if the following two steps are a common practice when time of day factors...