Recent content by kineo1

Awesome guys! Thank you both! I used the new group Synapsevampire had suggested and was able to go through each incident that was being counted, and sure enough after the 11th one back from the end I could see that it was counting other years as well. I adjusted the formula as you guys both...

That is the default color of the sub report for the "Sales with OnDemand Sub" report.

Hello all, I'm still pretty new with Crystal, but I'm learning fast. I'm working on a reporting project and have made several breakthroughs, however at the moment I'm stuck on one formula I've been working on for the last few days. The idea is to count closed incidents (status=2) where they...

Thanks for your attempts. Unfortunately, I don't have all of the information I need- or else I'm too much of a novice to completely understand your questions. The admin guide for the application has extremely little information on the reporting section, and the support team I am able to speak...

Hi Synapsevampire, thanks for your reply! It does say it's power by Crystal in the upper right corner of the viewer, so it may be the Crystal HTML viewer. Date ranges are selected using the front end menu options at the top. I've contacted the software developers, however they referred me to...

Hi All, I'm trying to find out if anyone knows how (or if it's even possible to) pull a dange range from the report viewer itself. We use a program called c.Support for our ticketing system and it has a built-in Crystal Reports report viewer (HTML-based). I'm trying to build a report that...

Ahh, I figured out that I had incorrectly thought a status ID of 2 = open, however ID of 2= closed! I'm on the road to victory! Thanks again Turkbear, your idea is superb!

Looking at the data it seems to be including tickets with a status of 1 and a status of 3 for some and 4 for others... really odd. I'm not quite sure why it would do that.

Thanks Turkbear! That was a great idea. It didn't quite get me what I was looking for, but it's a huge step forward. I now have a count of total tickets per rep instead of a grand total of all tickets. But it's still also counting closed tickets.

Hi All, This is my first post here, although I've been reading up for a bit. I've found some helpful hints, but I'm still stuck. I'm fairly new with Crystal Reports, and have not had any education, just what I've figured out myself or read up on from help files, so please be kind. I'm...

Thanks Gladys! I appreciate your answer. I will look into that further!

Hey all, I'm looking for a tool to integrate SMS 2003 w/ a barcode scanning utility so that I can keep track of asset inventory beyond PC's and software easier. Does anyone have any suggestions? Thanks much!