Recent content by Killemall

You can do it one of two ways, use the define filter option in RR or you can write it into the report template using RW. Personally I would set-up the filter in RR it is much more practical.

I recommend as Moebius says above although remember to also copy out any folders that contain custom or adapted templates as well. When copying the runner2.mdb folder (usually located c/cvr/bin by default) remember also to copy your custom templates folder over as well. It must also be to the...

Aspect post the database fields and tables for the ACD on e-services on their website and from that what you want to do depends upon the standard of reports that you want to produce. Direct database queries you can use something like Toad or even MS Access. If you want nice looking reports then...

Can you post the entries immediately before and after the Internal Software Errors?

Most users learn to write CCT's by a combination of trial and error and by looking at old CCT constructions. I would recommend that you take the three day course if only to get an idea of the do's and donts of CCT design. I would also recommend that you take the Systems Management course as well...