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Recent content by KenEPrice
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ACD Splits & ACW
You need either the CentreVu Advocate software which includes the Least Occupied Agent feature or from Release 9 onwards this feature is avialable on it's own without having to buy the whole Advocate suite. With this you will be able to define UCD-LOA on the hunt group form. This gets rid of...- KenEPrice
- Post #6
- Forum: Avaya: CM/Aura (Definity)
