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Recent content by KD2013

  1. KD2013

    Phone doesn't allow user to dial out after hours

    Thanks montyzummer. Unfortunately I'm in a different state and am having a difficult time getting the end user to play after hours. Thanks 4merAvaya. Nope. She should be able to dial out.
  2. KD2013

    Two extensions on an agent phone

    Ah! Yes. Thank you!
  3. KD2013

    Phone doesn't allow user to dial out after hours

    User has a normal set up with a 2420 phone. She is not a call center employee. When she tries to dial out after hours (sometime after 6pm) she gets wave-off tone when she presses 9 for an outside line. She can, however, dial station to station. I've checked her COR, COS, and tenant partition. I...
  4. KD2013

    Two extensions on an agent phone

    I have an S8700 running CM 3. I set up a call center agent at x2297. When she logs in she of course can't get direct calls to that number and she needs to have the ability to do so. What they want is the following: Call Appearance 1 - x2297 should ring and if she doesn't answer it, it covers...
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