Recent content by Katgurl

Hi all. We currently use Message Manager to view/print incoming faxes to a network printer. The volumne has increased to the pint that we would like the faxes to automatically print to the printer. I've been able to set it up so faxes print to ANOTHER FAX MACHINE, but that's not the solution...

Hi Scardig! I am still struggling with this issue myself! But only when calls transfer directly to an extension. When calls transfer to a hunt-group, the display shows the VDN Label and the group Name, for example: "200 DNIS transfer to Reimbursement Group". Transfers that go...

So it's not vector controlled? I use time of day to "direct traffic" so we don't use night service, but I do know that if the voice mail huntgroup (Audix) isn't the last coverage point for a huntgroup, calls will never reach voice mail. It just gives a busy signal. Jaimie

Thanks for replying. Yes, there are names in the name fields. I tried what you suggested (it is non-intuitive!) and found that vdn override works when calls route-to huntgroups, but not to extensions. Maybe it isn't suppose to work when transferring to direct extensions. Do you know? hmmm...

Hi all. I'm new here. I'm running a Definity Prologix, for a small non-profit call-center. I read about vdn override but am unable to get this to work like I *think* it's suppose to work. We have several toll-free numbers pointing to vdns using DNIS. I would like the name of the first vdn...