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Recent content by karinkelly
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wireless headset for supervisor to walk around
I would like to find out if there is such a wireless headset that has "Observe Agent" and "Call Agent" keys that can work wirelessly for the supervisor to walk the floor and "observe" agents and "call" agents randomly using control keys on a portable wireless headset unit. We have a Nortel...- karinkelly
- Thread
- Replies: 3
- Forum: Nortel: Symposium call center solutions
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Recording calls Blind & Random
I have just inherited a former Telecom employee's laptop with OTM on it. I have access to his files but when I try to bring up OTM navigator I get the message Your mapped network drive (o:\Common Data) is inaccessible. Please double check your network OTM will exit now." I don't have his...- karinkelly
- Post #8
- Forum: Nortel: CS1000 (Meridian) systems
