Recent content by JustineD

It looks like I may have been on the right track. After looking at all my settings a little closely and typing out the routing of the lines and auto attendants, I have discovered that the service provider guy was telling me BS. Our Auto Attendant setting for the Directory was NOT using any time...

I guess I jumped the gun too fast! It did happen again last night. It was working fine when I left the office but when the Admin Assistant put the phones on Night Mode they no longer worked. I am now looking deeper into this and trying to figure out what is happening and am print screening the...

Dialing out works and I apologize for my quick typing skills and thoughts. I realized that I did not explain the dialing out part correctly. I should have written "when using a internal phone to call the main line when the night mode did not work - the display read number busy. Otherwise, if I...

You guys rock!!! And are so quick! Thank you so much - that was exactly the issue. The Fallback group for the Main line had "none" selected. I selected the auto attendant for night mode and now it works perfect!! Thank you again. I will definatley pass this forum on to all and post again!

I have IP Office 500 version 4.2 (17) and over the past weekend I recieved a call from an employee informing me that clients are calling the office (after hours) and not getting into our phone system. They do not get a ring or go to voicemail and the calls are dropped immediately. I called my...