Recent content by JurgenV

Hi, Yes of course you can prove by the history file. It depends if you have configured to collect history file or not in the first place.

Hi joeban, Yes of course you can. Please let me know what version of Callpilot your using so that I can guide you to search for the config. You need to find out the broadcast number and also if the mailbox is allowed to do broadcast.

Hi, We have encountered this problem before. Check your schedules for your report as your not supposed to run them during the hours of 00:00 to 03:00. The server apparently runs some maintenance/audit tasks during this time and causes the scheduler to hang. Hope this helps. Jurgen

Hi guys, Its actually in LD22. Cheers. Jurgen

Hi rookie10, Phantom TNs can use loops 0-159 for all machine types except the Option 11C. Phantom TNs on Option 11C telephones are restricted to card slots 41-60 (which convert to Superloops 64-80). Hope this helps. Jurgen

Hi Wilsontec, It is never a good idea to post pdt passwords. I highly recommend you to get help from a licensed vendor or Nortel directly. By the way, what do you mean by logging in via elnk? Jurgen

Hi, Try --->>>> EDD CLR This will clear the datadump inhibit flag. Jurgen

Hi, For the 'End' simply point it to the END icon at the bottom (there is a flow created below each new voice app. with rotary dial and stuff) Some outputs are standard and its mandatory to be used. And as long as there are pink borders, you will not get to see it in the Services Directory...

Hi, What is the version of your MTE? We have encountered this before and solved it by deleting all the registry entries with the word 'MTE'. Then reinstall the MTE and it should be ok. Hope this helps. JurgenV

Hello, That's good. Now once you are done in the App Builder, you should not have any icons with a pink border. That means,the program is incomplete. There are some options that must be enabled and cannot be hidden. (i.e. 'No Response' for Voice Menus). Also, you will not be able to see the App...

Hi, Do you have Application Builder in your CallPilot? The Auto Attendant can be built by using this App builder. Its sort of a GUI based interface. Once done you will have to create an entry in the Service Directory List (VSDN). Let me know if you have App builder purchased in your license...

Hi, I will highly recommend to install the latest patches in the server. Cheers.

Hi, You can refer to the Software Input Output Guide and look under section LD 24. Cheers JurgenV

Hi, Yes you can use it by all means. But, if I'm not wrong, you have to make sure that TTY is configured with BUG MTC SCH. To do this: Disable the port first goto LD 17 chg adan chg adan tty x --->x is the tty number enter until you see USER then enter MTC BUG SCH enter all the way To...

Hi rim, Looks like you're asking for ACD features. The user's phone must be converted to an agent phone, if you want these feautures. So, what you need to do is create one ACD group, and tie this agent phone to that group. The operator will have to transfer to that ACD group number. You can...